Technology Guidance for Business Leaders

The world of IT support can be filled with confusing terminologies, and two commonly misunderstood terms are "Help Desk" and "Service Desk." Understanding the differences...

Many businesses in Chicago are unhappy with their current outsourced IT support because of slow response times, solutions that break soon after they’re implemented, or an...

Empathy – n. – the ability to understand and share the feelings of another

Sympathy – n. – feelings of pity & sorrow for someone else’s misfortune

While empathy and sympathy...

Simply having a top-notch product or service won't guarantee online success. If your website or mobile application is confusing, hard to navigate, and unwieldy, potential...

The mobile application market is rapidly maturing in healthcare. It makes sense: Patients and physicians with access to mobile healthcare applications are more satisfied with...

Are you using dated processes and business practices, simply because you’ve always done things that way? If so, you’re not alone. 90 percent of IT decision-makers say legacy...

Ntiva helps government contractors achieve CMMC (Cybersecurity Maturity Model Certification) compliance as quickly and efficiently as possible so they can get back to...

Virtual CISO services (also called fractional CISO services) are a cost-effective way for small to midsize businesses to get the benefit of strategic IT guidance and...

SaaS tools are often hailed as a savior of the workplace, delivering an array of capabilities, efficiencies, and flexibility. But the sudden implementation of remote work...

Many law firms get frustrated with their IT partners because there’s too much downtime and response times are slow. While resolving issues quickly is a critical piece of good...

With hundreds of IT outsourcing firms (also called managed IT service providers) to choose from, it can be difficult to narrow down your options and choose the right one for...

Many companies look for a local managed IT service provider (MSP) so that they can: 

Chances are, your business is always looking for ways to improve the efficiency of your IT systems and reduce overall costs. Who isn't looking to improve performance and ...

How much does it cost to completely outsource your IT services? This can depend on many factors, including how your business and your MSP operates.

In this article we'll take...

Created by Google, Flutter is a popular mobile application development tool. In 2021, it outpaced React Native as the most used mobile software development framework, with...

So many IT companies offer support in New York City and the tri-state area that it can be hard to know which provider you can truly rely on. Plus, not all companies offer...

 Are you in control of your technology stack, or is it controlling you?

Keeping your tech stack running smoothly is essential to the success of your business. It frees your...

Most IT support companies offer a similar set of services: 

Most managed IT help desk services sound the same on the surface, however, they’re not all created equal. To help you differentiate between services and find the right...

Co-managed IT services let you outsource tasks that your internal team doesn’t have the time or expertise to manage. Rather than replace your internal IT team, co-managed...

Many managed IT service providers offer a 24/7 help desk, but the customer experience from one company to another can vary greatly, despite outward similarity in services....

Remote IT support services offered by a managed service provider (MSP) provides expert IT support to your employees across multiple locations, without having to maintain an...

Businesses looking to switch managed IT service providers typically experience one of these struggles: 

The increase in remote work means an increase in remote IT operations, including onboarding and offboarding.

Your business needs to have a solid plan covering things like...

IT departments are facing greater pressures than ever before. The volume and variety of work is increasing. Cybersecurity and data privacy threats are growing - in frequency,...

“There’s an app for that.”

That 2009 iPhone slogan became so popular that Apple trademarked the catchphrase the following year.

People quickly grew to believe that anytime...

Ntiva has partnered with Mountwest Community and Technical College in Huntington, West Virginia to open up a Service Desk Academy that will enable students to gain real world...

An effective IT strategy helps enterprises achieve their longer-term vision.

In our role as IT consultants for a wide range of businesses , we've seen a big increase in spend...

The challenges of recent years have proven that every business needs an IT disaster recovery plan when things go wrong — which as we've learned, they will. It’s never too...

Few of us could have predicted what has happened over the past two years. While technology always changes at a dizzying pace, nothing prepared us for the crazy fast...

Your business may be small, but IT challenges can grow much faster than you anticipated.

The speed of change in information technology has never been faster. Hackers and...

The global COVID-19 pandemic that hit in 2020 upended IT budgets, as teams scrambled to properly secure vast numbers of work-from-home setups. But now IT leaders are starting...

Since 1995, the first Friday in March has been reserved as National Employee Appreciation Day. Today, we want to thank and appreciate every single employee at Ntiva for their...

As businesses evolve, they sometimes come to a point where taking on an IT outsourcing service makes more financial and logistical sense than managing all IT in-house.

We’ve seen a lot of rapid changes in the way companies conduct their business in 2020. While some of these changes were expected to happen somewhere down the line, many of...

In observance of Veteran’s Day, Ntiva proudly takes the time to acknowledge the sacrifices given by veterans and their families. Our veterans have sacrificed in the name of...

The term infrastructure has been around since 1875 when the French coined it for planning their railroad system. But the concept of having a fundamental set of facilities,...

The COVID-19 pandemic has put office systems and processes to the test. With more than 16 million office workers transitioning to remote work over the past 5 months, tens of...

You’ve got your laptop, your coffee, and a steady Wi-Fi connection. The perfect cloud computing setup. So, why is your remote work environment so slow?

There’s no denying that automatic updating is a handy tool, but it’s not always the way to go. In some cases, manual updating is the safer solution, and all responsible ...

More companies than ever before are outsourcing part or all of their IT needs to a third party provider. The reasons are many, from budget to convenience to the ability to...

The world has changed so much in 2020, and many organizations have been pushed to their absolute limit, when it comes to technology demands.

The concept of the IT help desk was born with the technology boom of the late 1980s, and since then IT services, whether in-house or through a good IT services provider, have...

In today's business environment, having your technology in tip-top shape is no longer an option if you want to operate at peak efficiency, minimize downtime, keep employees...