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On-Site IT

Support Services

Expert IT help, right at your doorstep.

Get On-Site IT Support
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When Remote Support Isn’t Enough, We Show Up

When your team needs boots on the ground, Ntiva delivers. Our certified technicians provide scheduled visits, emergency dispatch, and project-based support tailored to your business.

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SERVICE OVERVIEW

What are On-Site IT Support Services?

IT on-site support is an in-person service that complements your remote and help desk coverage. Some issues—like wiring, hardware failures, or office moves—require physical presence. Ntiva offers optional on-site IT support services to help your business stay productive when remote tools aren't enough.

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Benefits of On-Site IT Support

Why On-Site IT Support Services Still Have a Role

Some problems just need boots on the ground. Whether you’re deploying hardware, managing complex systems, or addressing physical infrastructure, on-site IT support ensures your tech keeps pace with business needs.

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When You Need Hands-On IT Support

Not every issue can be handled remotely. Ntiva’s on-site IT support services provide skilled technicians exactly where you need them, whether for hardware fixes, high-touch projects, or added support across locations. It’s all part of a seamless IT support experience.

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How Ntiva Delivers On-Site IT Support

Some IT needs call for more than remote access. Ntiva’s on‑site IT services ensure you get skilled technicians where and when you need them; whether for urgent issues, complex projects, or regular scheduled visits. Our approach keeps in‑person service fully aligned with your overall IT strategy.

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We Scope the Need

We evaluate the on-site issue or project and determine the right approach.

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We Schedule or Dispatch

Our technicians arrive prepared, with the tools and context to get started.

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We Solve & Support

Hands-on work done efficiently, coordinated with your broader IT plan.

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We Stay Aligned

Site visits are documented, reviewed, and integrated with your ongoing services.

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Meet Our Experts: Introducing key Team Members And Their Roles

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Mark R.

CEO of Company

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Mark R.

CEO of Company

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Arcu rhoncus amet tellus sit ipsum dictum sem. Faucibus imperdiet velit tortor scelerisque quam velit et. Magna pulvinar justo condimentum enim quam. Platea velit egestas eleifend rhoncus.

Mark R.

CEO of Company

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Arcu rhoncus amet tellus sit ipsum dictum sem. Faucibus imperdiet velit tortor scelerisque quam velit et. Magna pulvinar justo condimentum enim quam. Platea velit egestas eleifend rhoncus.

Mark R.

CEO of Company

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Arcu rhoncus amet tellus sit ipsum dictum sem. Faucibus imperdiet velit tortor scelerisque quam velit et. Magna pulvinar justo condimentum enim quam. Platea velit egestas eleifend rhoncus.

Mark R.

CEO of Company

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Arcu rhoncus amet tellus sit ipsum dictum sem. Faucibus imperdiet velit tortor scelerisque quam velit et. Magna pulvinar justo condimentum enim quam. Platea velit egestas eleifend rhoncus.

Mark R.

CEO of Company

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Industry Expertise

Not Sure if On-Site Support Should Be in Your IT Agreement?

On-site IT services aren’t always included in managed IT contracts by default, but they can be. If you're building or revisiting your IT support agreement, make sure you’re asking the right questions about coverage, responsiveness, and what's included.

Read: How to Get an IT Contract That Meets Your Needs →
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Ntiva Certifications

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If applicable, highlight the impact by numbers, showing how Ntiva had supported the customer in this service area

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What Smart IT Leaders Ask Before They Partner

This guide is a must-read for anyone leading or supporting internal IT. It lays out what makes co-managed partnerships thrive—what works, what to watch for, and how to get the balance right.

Read the Guide
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Explore All of Ntiva's Managed IT Services

Your business deserves IT support that covers every angle. From 24/7 help desk access to strategic planning, server management, and secure employee onboarding, Ntiva delivers the services that keep your team productive and your systems protected, all in one place.
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Explore Our Latest
Resources and Articles

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Schedule a Risk-Free Consultation

What IT challenges are holding your business back? Let’s find a solution that supports your long-term growth.

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Call our sales team and we'll help you determine the best solution for your business. 

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Proactive & Agile Approach

Our tailored approach and flexible pricing means you only pay for what you need, when you need it.