We empower thousands of clients to grow their businesses based on the effective use of technology. Almost every single business today is completely reliant on IT services - when their network is down, their computer freezes or their applications crash, productivity grinds to a halt!
Every business needs what we do, but choosing the right Managed Service Provider (MSP) is a challenge. It's difficult to always keep every single client happy, but to combat this we're on a never-ending course of continual improvement.
That's why our focus today remains on the three core values that Ntiva was founded on and that matter most to our clients - Response, Accuracy and Care.
We also pride ourselves on our transparent pricing model which is based on a flat rate monthly fee for unlimited remote services. No matter where you are or how big or small your problem is, you'll have immediate access to our expert service desk that is staffed 7x24x365.
Very few of the more than 25,000 MSPs across the U.S. have what it takes to meet the needs of today’s growing businesses, as technology becomes more complex and cybersecurity issues to continue to grow. We have the in-house expertise to cover even the most demanding security needs!
Ntiva now ranks in the top 30 MSPs across the nation with the breadth and depth to service our clients based on real-world expertise - gained by solving problems for thousands of businesses just like you.
Watch Steven and members of our team explain Ntiva's core values and how we differentiate ourselves from the rest of the MSP pack in this short video!
Learn More About the Ntiva Culture!
The number one thing that most clients care about is response time. Read how we’ve changed from the typical help desk model to a round the clock Service Desk staffed with fully trained technicians, not call agents.
We’ve invested heavily in automation tools that keep our client’s core systems up and running, finding and fixing issues before they become real problems. Read more on how automation helps provide our clients with a better experience.
No one is perfect, and just like any business, mistakes are made. Our focus is on building long term relationships with our clients – learn how we’ve put systems in place to ensure our team provides the level of care that’s critical for sustained growth.