Co-Managed IT Services

Fill in Your IT Team Gaps with Top Talent!

IT Services and Solutions for Businesses

When your IT infrastructure is neglected or compromised, your entire organization is at risk. Yet many businesses lack the time and in-house resources to properly manage and maintain their technology, support their end users, stay on top of cybersecurity demands AND keep specialty projects moving forward.

If this sounds familiar, Ntiva can help. We offer co-managed IT services designed to supplement your team and fill in the gaps where you need some extra support.

Here are just a few of the benefits:

  • We don’t replace your IT staff – we augment your team and make it better.
  • You don’t have to add or manage expensive headcount.
  • Your IT team gets access to the same powerful IT automation and management tools we use.
  • In the unexpected event your IT leader can’t perform their job or if disaster strikes, we can instantly provide support.
  • You get access to an entire team of IT pros who do this for hundreds of other clients every day of the week.

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Contents:

Hear it From Our Clients!

Learn how Ntiva's Co-Managed IT Services helped this business thrive:
 
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What Co-Managed IT Services Does Ntiva Offer?

Every organization has its own unique strengths and weaknesses when it comes to IT. You may have great cybersecurity but need more help desk agents to resolve customer support tickets. Or maybe you’ve got a big-enough help desk, but you’re worried about backup and disaster recovery. Ntiva provides a wide range of co-managed IT services to ensure we can provide you with a customized support plan that meets the needs of your business.

Here’s a short list of what we offer!

Collaborating with your team

Ntiva offers a U.S.-based help desk support team, staffed by trained technicians who will answer your call 24/7/365. This quick response ensures prompt resolution for any problem, big or small.

From day one, Ntiva delivers an excellent customer experience. Our onboarding process is a key part of establishing services and bringing your people on board, and our offboarding helps ensure your users are safely disengaged from your systems.

We’ll take the headache out of managing your organization’s software. Ntiva’s support services include securing initial software licensing as well as managing ongoing renewals.

Ntiva provides 24/7 monitoring and management of your network, including routers, firewalls, and switches. Our monitoring programs quickly detect and report failures so our technicians can provide fast support.

Is your data protected? Without a robust backup and disaster recovery plan, it may be at risk when a crisis arises. Ntiva will help you choose, deploy, and manage the backup and recovery solution that’s best for your business.

If you don’t keep up with software patches and upgrades, you’re putting your systems at risk. Ntiva will ensure your software is always kept up-to-date to improve your security posture.

Effectively stopping cyberattacks takes a big commitment of time and resources. If your in-house team can’t keep up, never fear: Ntiva provides 24/7 cybersecurity protection.

When your IT team is overwhelmed, it’s easy to get so lost in the weeds you lose track of where you’re trying to go. Ntiva can help you establish good documentation and devise a strategic plan that’s right for your business.

Ntiva can provide training to your users that ranges from software and systems to proper cybersecurity protocols. We’ll help make sure they understand what’s expected and why it’s important to the success of your organization.

Every business is unique. Ntiva takes an adaptable, responsive approach that lets us deliver specialty services tailored to the needs of your business.

Why Choose a Co-Managed IT Model for Your Business?

One way to guarantee problems for your business is to overwork and overwhelm your IT team. Not only does that lead to more errors, but it also makes it impossible for them to focus on the strategic priorities that would help you grow your business. But with co-managed IT services from Ntiva, you’ll have the IT support you need to help your people and business thrive. Here’s why.

Why choose co-managed IT?

Burnout

Your in-house IT department is swamped. Taking vacations, sick time, or unplanned leave is often a serious problem, and the team is showing signs of burnout.

Focus on Success

You want to focus your current team on projects they excel at and that drive the business forward, but daily routine tasks are bogging them down.

Maintenance Overload

Important and proactive maintenance isn’t getting done. Urgent problems always seem to crop up, distracting your staff from critical patching, updates, and monitoring.

Rapid Growth

Your business is growing and you need to scale up quickly, but you don’t have the budget or the time to hire additional headcount. You need interim short-term help to get to the next level.

Hybrid Work Environment

The bulk of your employees are still remote. You don’t feel comfortable that you have the right services in place, especially security policies and practices.

Lack of Expertise

You have big gaps when it comes to specific expertise that’s badly needed, and finding the right talent is like looking for a needle in a haystack! Good talent is hard to come by these days and demands a high salary.

The Business Benefits of a Co-Managed IT Model

The primary benefit of co-managed IT is the ability to supplement any gaps your team might have. This lets you focus on long-term goals and strategic projects and initiatives that drive productivity and efficiency throughout the company, while we backfill the work your team hasn’t been able to address.

Here’s a list of pragmatic benefits:

Cost Efficiency

Cost Efficiency

Hiring, training, and retaining top IT talent has become time-consuming and expensive, if not impossible.

 

Risk Mitigation

Risk Mitigation

Most organizations don’t have the budget to bring in true cybersecurity expertise and the enterprise-grade tools and systems you need for proper protection.

Project Completion

Project Completion

In-house IT teams are often underwater just trying to keep up with day to day tasks, never mind taking on new projects.

 

Access to Expertise and Tools

Access to Expertise and Tools

Solution architects, CIOs, CISOs, Microsoft and Apple technicians, cloud IT consultants, and more are at your disposal. Get access to high-end tools such as ITGlue and ConnectWise, plus round-the-clock security systems, cloud backup solutions, managed data centers … the list goes on.

 

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What Does Co-Managed IT Cost?

What would it cost to hire all the resources you really need to fill out your team? Could you get all the expertise you need just by hiring an extra head or two?

Or does it make more sense to purchase a flexible suite of services to fill your most needed gaps?

Here are some average salaries to think about, along with recommended staffing levels. This doesn’t include overhead/labor burden (around 20%-30%) or technician utilization (around 70%).

What Does Co-Managed IT Cost?

IT average salaries

In our experience, companies reach a certain size and find themselves in a precarious situation. They’re big enough to need a professional-grade IT department, but they can’t afford to add significant overhead in IT tools and staff – particularly IT specialists with skills and tools that are needed only part-time.

 

 

An Extension of Your IT Team

With co-managed IT services from Ntiva, you’ll have access to our roster of experts 24/7. From cybersecurity to help desk support to software deployment and more, we’ll give your IT team the support that they need to keep your operations running smoothly.
Michael P.

Michael P.
Director of Operations


Scott Lowelll

Scott L.
Professional Services

Sung Ho Ko

Sung K.
System Engineer


Frank D'Silva

Frank D.
Solution Architect

Holly Barnes

Holly B.
Project Manager


Jake Kumar

Jake K.
Service Desk

Ntiva Co-Managed IT Services Case Studies

When a fast-growing architecture firm’s IT team struggled to keep up, they turned to Ntiva for some extra support.

Read the case study.

What Is Co-Managed IT?

Co-managed IT provides the ability to outsource IT tasks that your internal IT team doesn’t have time for (or doesn’t have the skill set to tackle) to an experienced third-party IT services provider.

Think of it as filling in the gaps with an extended team approach, without having to hire, train, and manage additional headcount.

What Are Co-Managed IT Service Providers?

Co-managed IT service providers offer a vast range of supplemental IT and technology support to help meet the needs of your organization. This support can include things like extended help desk support, cybersecurity, network management, software renewals, and more. With a significantly lower cost than doing everything in-house, co-managed IT services are a great way to strengthen your IT department without breaking your budget.

Ready to Get Started With a Co-Managed IT Service Provider?

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