Co-Managed IT Services

Fill in Your IT Team Gaps with 24/7 Expertise

What is Co-Managed IT?

Co-managed IT provides the ability to outsource IT tasks that your internal IT team does not have time for, or does not have the skill set to tackle, to an experienced third-party IT services provider.

Think of it as filling in the gaps with an extended team approach, without having to hire, train and manage additional headcount.

Ntiva does not replace your existing IT team - we work with them to make them better!

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How Does Co-Managed IT Work?

Ntiva’s co-managed IT model provides you with the flexibility to add resources when and where you need them most.

We start out by working with your team to draft a strategic plan that identifies your strengths and weaknesses, and jointly come up with a proposal that will help you and your IT team become vastly more efficient by filling those gaps.

We collaborate with your existing IT team.

Collaborating with your teamWe work with them to make them better by alleviating routine tasks as needed, and/or providing the talent and the tools the existing team may not have.

No one person can do it all anymore, technology has become far too complex and diverse. Cybersecurity has become a huge challenge, along with changing business regulations, new and better applications, new tools and processes.

It’s hard for anyone, let alone a small team, to keep up.

We provide the flexibility for you to choose from a huge range of supplemental services, ranging from strategic planning, project management, remote help desk, onsite support, network monitoring and management, cyber security services, cloud migration and more.

Whatever you need, we can provide.

Ntiva is a world-class IT management provider, with a team of over 300 qualified experts that provide IT services and support at scale to hundreds of clients every single day, around the clock. This type of scale let’s us offer a full range of services supported by enterprise-level systems at a reasonable cost to our clients.

With full access to a deep bench of expertise, your team members get the chance to jump the learning curve when it comes to investigating new technologies, implementing new projects, and focusing on what truly moves the dial for your company.

But most importantly, we can provide the help you need to prevent that major catastrophe that NO ONE thinks will happen to them.

Until it does.


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What Are the Top Reasons Business Leaders Choose Co-Managed IT Services?

There are many reasons that organizations choose to outsource part or all of their IT to a third-party provider. Here are just a few of the most common reasons that prompt the shift to co-managed IT:

  • Your in-house IT department is swamped. Taking vacations, sick time, or unplanned leave is often a serious problem, and the team is showing signs of burn out.
  • You want to focus your current team on projects they excel at and that drive the business forward, but daily routine tasks are bogging them down.
  • Important and proactive maintenance is not getting done. Urgent problems always seem to crop up, distracting your staff from critical patching, updates and monitoring.
  • Your business is growing and you need to scale up quickly, but you don’t have the budget or the time to hire additional headcount. You need interim short term help to get to the next level.
  • The bulk of your employees are still remote. You don’t feel comfortable that you have the right services in place, especially security policies and practices.
  • You have big gaps when it comes to specific expertise that is badly needed, and finding the right talent is like looking for a needle in a haystack! Good talent is hard to come by these days and demand a high salary.

Read the Co-Managed IT Case Studies

What Are the Key Benefits of a Co-Managed IT Approach?

The primary benefit of co-managed IT is the ability to supplement any gaps your team might have. This lets you focus on long term goals and strategic projects and initiatives that drive productivity and efficiency throughout the company, while we backfill the work your team has not been able to address.

Here is a short list of pragmatic benefits:

Cost efficiency

Cost efficiency

Hiring, training and retaining top IT talent has become time-consuming and expensive, if not impossible.


Risk mitigation

Risk mitigation

Most organizations do not have the budget to bring in true cybersecurity expertise and the enterprise-grade tools and systems you need for proper protection.

Project completion

Project completion

In-house IT teams are often underwater just trying to keep up with day to day tasks, never mind taking on new projects.


Access to expertise

Access to expertise

Solution architects, CIOs, CISOs, Microsoft and Apple technicians, cloud IT consultants and more, are at your disposal.


Access to tools

Access to tools

High end tools such as ITGlue and ConnectWise, plus round the clock security systems, cloud backup solutions, managed data centers…the list goes on.

What Are Some of the Co-Managed IT Services Ntiva Offers?

As mentioned, we offer a full range of managed solution IT services and support around the clock, drawing on our flexible pool of tech talent which is more than 300 strong.

Here are some of the more common services that companies choose to outsource due to lack of time or talent:

  • Help Desk. (Also referred to as Service Desk.) End user support can be a huge drain on a small team, preventing them from tackling more strategic projects.
  • Onboarding and Offboarding. This is another time-consuming but important task, as employees come and go. The new remote worker environment makes this more of a challenge.
  • Software licensing and renewals. Another headache that the team tries to keep up with but often lags behind. License management can also help reduce costs!
  • Network management and monitoring. It’s hard to follow up on every single alert when “emergency” interrupts happen day in and day out.
  • Backup and Disaster Recovery. A critical function that every organization needs to have in place.
  • Software patches and upgrades. Another important task that often does not occur in a timely fashion. This has been the embarrassing cause for many high-profile data breaches in large companies, including the government!
  • Cybersecurity. There are very few organizations who can actually afford to bring in-house the enterprise grade systems and solutions that are necessary, not to mention the expertise to manage them.
  • Strategic Planning. This is a luxury that most teams never seem to get to. They’re caught in the hamster wheel of day-to-day tasks and it’s hard to see the big picture.
  • Documentation. It’s highly likely most of your data lives in excel spreadsheets and word docs that are spread all over the place, if at all.
  • Employee Training. An important task that often falls through the cracks.
  • Specialty Services. This ranges from vCIO and vCISO services to Microsoft expertise (Sharepoint, Azure, etc.), Apple expertise, cloud migration planning and more.

What Are Some of the Co-Managed IT Services Ntiva Offers?


What Does Co-Managed IT Cost?

What Does Co-Managed IT Cost?


What would it cost to hire all the resources you really need to fill out your team? Could you get all the expertise you need just by hiring an extra head or two?

Or does it make more sense to purchase a flexible suite of services to fill your most needed gaps.

Here are some average salaries to think about, along with recommended staffing levels. This does not include overhead / labor burden (around 20-30%) or technician utilization (around 70%).

IT average salaries

In our experience, companies reach a certain size and find themselves in a precarious situation. They are big enough to need a professional-grade IT department, but can’t afford to add significant overhead in IT tools and staff – particularly IT specialists with skills and tools that are only needed part-time.

This is when they turn to a co-managed IT partnership.

Summary of Co-Managed IT Benefits

  1. We don’t replace your IT staff – we augment your team and make them better.

  2. You don’t have to add or manage expensive head count.

  3. Your IT team gets access to the same powerful IT automation and management tools we use.

  4. In the unexpected event your IT leader can’t perform their job or if disaster strikes, we can instantly provide support.

  5. You get access to an entire team of IT pros who do this for hundreds of other clients every day of the week.

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Ready to Explore if an IT Partnership is Right for You and Your Company?

Click below to set up a preliminary chat with one of our Solutions Consultants. Or call us directly at 1-844-257-2537 and ask to speak to a consultant who can give you more details on our co-managed IT partnerships.

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