Ntiva Client Support

When is the last time you really tested your network infrastructure? More than just sending out a fake phishing email to your staff for employee training; serious disaster training, with simulated failed backups and even outages?

If the answer is "never" or even "a while," how can you know if you're really prepared?

Let's take a look at how tabletop testing can give you peace of mind!

The world of IT support can be filled with confusing terminologies, and two commonly misunderstood terms are "Help Desk" and "Service Desk." Understanding the differences between these two can significantly impact how businesses support their users.

This article will explore the differences between help desk and service desk, and their pros and cons.

In today's workforce, virtually everyone has a personal and often company-supplied, internet-connected mobile device.

Smartphones are ubiquitous, tablets abound, and mobile computing platforms such as laptops or 2-in-1 devices are often used. These devices now have quite a bit of computing power, abundant storage, and connectivity to the internet.