| 24x7 Unlimited Service Desk |
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| Immediate Access to Expert IT Advice |
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| Advanced Troubleshooting (Apps, Systems, Networks) |
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| Microsoft Office 365 and/or G-Suite Mgmt & Admin |
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| Installs, Adds, Moves, Changes, Deletions |
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| Software Application Support |
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| Third Party Vendor Support |
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| Workstation Prep |
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| On Site Remediation |
optional |
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| Network Monitoring and Management |
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| Managed Workstation (PCs and Macs) |
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| Operating System Patch Management |
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| Third Party Patch Management |
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| Maintenance Automation |
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| Secure Remote Support |
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| Inventory Reporting |
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| Anti-virus |
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| Anti-malware |
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| Premium Managed Server ** |
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| 24x7 Server Monitoring & Remediation |
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| Operating System Patch Mgmt |
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| Third Party Patch Mgmt |
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| Maintenance Automation |
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| Secure Remote Support |
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| Anti Virus |
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| Anti Malware |
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| Enhanced Email Security |
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| Email antivirus |
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| Spam filtering |
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| Mail bagging |
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| Backup and Disaster Recovery Management |
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| Managed DNS |
optional |
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| Hardware and Software Procurement |
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| Phone System Support |
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| Dedicated Account Manager |
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| IT Strategy Session |
optional |
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| Annual Risk Assessment |
optional |
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