With hundreds of IT outsourcing firms (also called managed IT service providers) to choose from, it can be difficult to narrow down your options and choose the right one for your business. To help you with your search, this guide covers:
- Factors to consider that will help you differentiate between providers.
- 10 top IT outsourcing companies—starting with an in-depth look into our solution, Ntiva.
For nearly 20 years, Ntiva has been helping companies in many different industries:
- Develop custom applications, integrations, and automated workflows.
- Increase IT security and meet compliance requirements.
- Plan for and recover from disasters.
- Migrate to the cloud and manage cloud solutions.
- Streamline day-to-day operations.
- Plan for future business growth supported by IT.
If you’d like to learn more about how Ntiva can help you grow your business while cutting the cost of IT, book a consultation today.
How to Choose the Right IT Service Provider for Your Company
When choosing a managed IT service provider (MSP), the first thing to consider is what services you’ll need now and in the future. For example, your top priority right now might be to have a 24/7 IT help desk available to your employees, but in the future, you may also be interested in migrating to the cloud.
While this may sound obvious, many companies only focus on their immediate needs. In the long run, it’s helpful to plan for future needs since it’s typically quite costly and time-consuming to switch IT providers.
Once you know what services you need now and may be interested in the future, you’ll need to find an MSP with expertise in all of those areas. (Many companies are concerned that by planning for the future they’ll be paying for services they don’t need in the short term; we address this concern in the fourth factor to consider below.)
This is a good starting point, but chances are you’ll still have a long list of potential MSPs because many MSPs offer the same services. To differentiate between the services each one offers and to get a feel for what it will be like working with the company, we recommend evaluating each MSP according to the following categories: responsiveness, transparency, expertise, and scalability.
Read more about the cost of outsourcing IT services: How to Find the Best IT Outsourcing Service Near You
One of the most important factors to consider is whether you’ll have the support you need, when you need it. This is also one of the areas where MSPs differ the most.
For example, many MSPs have non-technical representatives answering their help desk. Since these reps don’t have IT expertise, they can’t help you troubleshoot your issue right away. Instead, they ask you a few simple questions (e.g., What device is causing the issue? How many people does the issue affect?) and create a ticket for you. Then, a technician calls you back when they’re available (sometimes hours, days, or even weeks later).
On the other hand, some IT providers (like Ntiva) have IT technicians answering their help line so that you can start solving problems immediately.
To get a feel for how responsive an MSP will be, here are some questions to ask:
- Who is answering their help desk? (Non-technical representatives or technicians?)
- Do they address tickets by priority level or on a first-come, first-served basis? (Many MSPs will assign your ticket a priority level based on arbitrary factors such as how many people the issue affects or how much the issue affects productivity. If your ticket is assigned a low priority level, you may not get a call back for days or weeks.)
- Do they offer onsite support in your location? (And if so, how soon can they get a technician onsite?)
- How many technicians do they have on staff? (If they only have a small staff, it may take longer for them to respond when you reach out to them.)
- Will you have a project manager assigned to your company? (Without a direct point of contact, it may be more difficult to get general or informational questions answered.)
Even if you want your IT support company to handle all aspects of your IT, it’s still important for you to have full insight into what they’re doing and how they’re doing it.
For example, let’s say you’ve handed off your entire IT help desk to an MSP. If you don’t have access to individual tickets or detailed reports on the tickets they’re addressing, you won’t have any insight into what devices are causing the most issues or which departments are calling in the most often. This could leave you in a situation where a particular device is causing more downtime and money than it’s worth, or a department is less efficient than it could be because the software they're using constantly has bugs.
Without full transparency into their IT support, many companies end up spending more money on IT solutions than they need to. Plus, it can be difficult to build trust between you and your MSP without full transparency.
To get a feel for how transparent an IT company will be, here are some good questions to ask:
- How do they talk about their IT services? (Do they expect you to hand over IT tasks and not think about it or is it more of a partnership where you get to see how the wheels turn?)
- Will you have access to their help desk reports (or better yet, their entire help desk platform)?
- What other types of reports or reporting platforms do they offer to keep you in the loop?
- Will you have an assigned project manager who updates you on what they’re doing on a regular basis?
Once you’ve narrowed down your list to IT outsourcing firms that advertise the services you need, it’s important to determine whether or not they have the expertise to truly offer those services.
Looking at certifications and case studies is a good place to start. However, one area that is often overlooked is the tools used for a particular job.
For example, many IT companies advertise support for Apple products, but only use Microsoft tools. Sometimes using Microsoft tools on Apple products will work, but more often than not, the solutions will quickly break—which is why it’s important to confirm what tools are supported.
Here are a few questions to ask when evaluating the expertise of an MSP:
- What tools do they use for various IT projects? (A knowledgeable IT technician will be able to tell you the best tool to use for a job and why.)
- What certifications do they hold? (e.g., Microsoft Gold Partner, certified Apple partner, SOC 2 Type 2)
- Can they provide case studies? Can you speak directly with their past/current clients?
- How many years has the company been in the business?
- How many years of experience do their technicians have, on average?
Many companies that partner with small to midsize MSPs (because of the local support or cheaper prices), often find themselves in a situation where they no longer receive the level of support they need. This typically happens for a couple of reasons:
- Your company outgrows the amount of support the MSP can provide (i.e., your team has grown but theirs hasn’t, so they can’t keep up with all of the support requests).
- You want to implement new or innovative technology that is outside of the MSPs wheelhouse.
Plus, if the MSP isn’t clear about their pricing upfront, you may find yourself in a situation where IT costs are adding up and it’s difficult to budget for future growth.
Whether you’re looking to switch MSPs because of a lack of support or cost, it can be a huge headache to switch IT service providers. It typically takes a huge amount of time and effort to onboard with a new MSP. That’s why we recommend choosing an MSP that not only scales with you as your company grows, but also helps you drive that growth.
On the other hand, you don’t want to pay for services that you aren’t using early on but may need in the future. Again, we suggest looking for simple, clear pricing structures with a few options to accommodate different needs. And, you’ll want to look for an MSP with a thorough onboarding process where they help you get set up to take full advantage of all the services you’re paying for.
Here are some questions to consider when evaluating if an IT provider will be able to support your company long-term:
- How long has the IT company been in business and can they support modern technology? (If they’ve been around for 20-30 years and support the latest technology solutions, it shows they can stay current.)
- How big is the IT company now vs. when it started? (If the company shows a history of growth, it shows long-term sustainability.)
- What is the average length of client engagements?
- Are they transparent about their pricing structure?
- In what ways can they help you expand your company using technology?
- How are the pricing plans structured? Is it clearly laid out on the website?
- Do they offer a thorough onboarding experience?
Next, we’ll discuss in-depth how Ntiva measures up in each of these categories and cover the top IT services our customers take advantage of. Then, we’ll briefly cover nine alternative IT outsourcing firms.
10 Top IT Outsourcing Companies
1. Ntiva: Fully Managed IT Services and IT Consulting
We’ve worked with hundreds of companies in many industries (including manufacturing, government contracting, nonprofit, healthcare, and more) for nearly 20 years—and most clients have been with us for 10+ years.
We take on as much (or as little) of any IT task that you need help with. If you choose to completely hand over a task to our team, you’ll have full insight into any piece of the process at any time. We also provide you with a project manager who will meet with you on a regular basis to update you on our progress and answer any questions you may have.
Before beginning any services, we provide an intensive onboarding experience to provide you with a smooth transition and help you get the most out of our services. Plus, you won’t be charged during the onboarding period.
Here’s an overview of a few of the IT tasks you can outsource to our team:
24/7 Help Desk and Onsite Support
Over the years, we repeatedly hear from our clients that fast response times are one of the most important aspects of quality IT support. That’s why we designed our 24/7 help desk around getting you solutions right away on your first call. Here’s how we do it:
- Experienced technicians answer the phones. In less than a minute, on average, you’ll be greeted by a friendly technician who can start troubleshooting your issue. 75% of issues are resolved on the first call.
- We address issues on a first come, first served basis. We believe that every issue should be resolved in a timely manner, regardless of how many people it affects. With over 300 technicians on staff, we have the bandwidth to resolve thousands of issues while minimizing wait times.
- Our technicians hold the right certifications and use the best tools available. With separate departments for Microsoft, Apple, cybersecurity, and more, we provide expert support for all your devices and IT solutions.
- All of our IT staff is based in the U.S. to help minimize miscommunications.
Plus, you’ll have full access to our entire help desk platform—including our reporting tool. (This is particularly helpful in co-managed situations because all tickets can be managed from one place.)
Most IT issues can be resolved remotely, however, we also provide onsite support across the U.S. Our main offices are located in New York, Ronkonkoma, Chicago, Washington D.C., Bethesda, McLean, and Colorado Springs. However, we also partner with many other MSPs to provide you with local onsite support.
With our strategic locations and partnerships, our technicians can arrive onsite within the same day—and often within the hour.
An independent school in Maryland experienced an emergency outage of their servers. Ntiva arrived onsite and got them up and running quickly. Read the full case study here.
PMMI struggled to maintain a secure environment with both Apple and Microsoft products. Ntiva helped them increase security and productivity. Read the full case study here.
Web and Mobile Application Development
For certain processes, it can be difficult to find a perfect pre-built solution. Sometimes an off-the-shelf option will work, you just need a custom integration. Either way, it can be costly and time-consuming to handle custom software development in-house. That’s why many companies outsource this task to an IT company.
Whether you need to automate existing processes, build new functionalities, or build a more seamless integration between certain software, Ntiva can help. From project planning and design to procurement to ongoing maintenance, we can help you build long-lasting solutions. We use a consultative and collaborative approach where we listen attentively to your needs and ideas and fill in the gaps as needed.
Even if you’re in the middle of a project and aren’t seeing the progress or ROI that you anticipated, we can evaluate your project and offer recommendations for the best way to proceed.
Our team has expertise with:
- Mobile app development (including native mobile apps for Android and iOS, IoT integrations, wearable apps, HTML 5 mobile optimized sites, and more).
- Web development (including C#, .Net, Linux, Apache My SQL, PHP, Laravel, CodeIgniter, Cake framework, and more).
- Custom portals.
- System integrations.
- Business process engineering and automation.
- And more…
A landscaping company was losing business because of inefficient processes. Ntiva helped them create a custom application to use out in the field which helped them increase revenue. Read the full case study here.
A nonprofit organization spent hours manually conducting audits of their inventory. Ntiva helped them build a custom application to automate the flow, which not only saved them time, but also reduced human error. Read the full case study here.
Cybersecurity and Regulation Compliance
Ntiva offers a full suite of advanced cybersecurity solutions. We balance cutting-edge and tried-and-true solutions for security that you can rely on.
For example, many MSPs offer simple definition-based antivirus software to protect you from malware. This antivirus software takes definitions of known types of attacks and stops that type of traffic while letting everything else through. While this will stop some cyberattacks, it won’t stop all of them. Cybercriminals are constantly designing new forms of attacks in order to get around definition-based antivirus software.
At Ntiva, we replace antivirus software with endpoint detection and response (EDR). Rather than rely on pre-programmed definitions, EDR leverages machine learning and AI to identify suspicious activity. If a potential attack is identified, our security operations team (SOC) is immediately notified. They evaluate the activity to determine if it’s a true threat and take action as necessary.
Not only does EDR identify more types of attacks than antivirus software, but it also helps reduce the amount of false alerts you see. EDR even works when your devices are outside the office firewall.
Other cybersecurity services Ntiva offers include:
- 24/7 security monitoring
- Fully managed anti-phishing training for your employees
- Risk assessments
- Intrusion detection and response
- Multi-factor authentication (MFA)
- Vulnerability scanning
- Dark web monitoring
- And more…
Finally, we can help you meet and maintain compliance regulations such as CMMC, HIPAA, NIST, and more.
Ankura Consulting was worried that they weren’t meeting industry regulations for privacy and security. Ntiva helped them assess their current situation, identify gaps, and create a roadmap to compliance. Read the full case study here.
Kimball Construction wanted to close deals with the DoD but they need to be CMMC compliant first. Ntiva helped them reach compliance. Read the full case study here.
Many companies that work directly with cloud service providers (instead of an MSP) end up needing multiple cloud service providers to cover all of the cloud solutions they need (e.g., cloud security, data backup, virtual servers, and more).
On the other hand, Ntiva lets you manage all of your cloud solutions from one place—from data backup storage to remote access desktop solutions. Plus, we can help you choose the best solution for your needs (that will increase productivity and cut IT costs), migrate to your new solution, and handle day-to-day maintenance for you.
Many cloud solutions use bandwidth pricing (meaning you’re charged based on how much you use within a given timeframe), which can quickly add up and make it difficult to plan for the future. Ntiva’s cloud services are offered for a flat-rate fee which makes it really easy to plan your budget and scale as needed.
Note: Our team can help you outline and implement a detailed backup and disaster recovery plan to ensure business continuity in the event of a disaster.
Destra Capital needed to migrate to the cloud and they were on a tight schedule. Plus, they needed to ensure they were meeting security requirements from the SEC and FINRA. Ntiva helped them find the right cloud solution, migrate over, and implement the necessary security measures. Read the full case study here.
IT Network and Infrastructure Management
Another task that our clients typically hand off to us is ongoing IT network monitoring and maintenance.
We begin with a detailed inventory of your entire IT infrastructure (including devices, software licenses, warranties, etc.). This helps us keep track of when software licenses will be renewed or when it’s time to replace outdated hardware.
We also monitor your IT network around the clock for signs of issues like network failures, system overloads, and more. This helps us identify potential problems before they happen (e.g., a big system upgrade is scheduled for the same time as a company wide video call) and take the necessary steps to avoid disruption for your employees. It also allows us to schedule software updates at a time when it’s most convenient for your team.
Finally, you’ll have full access to all documentation, which is helpful for understanding what’s in use and what’s not, what your IT budget is being spent on, and planning for future expenses (e.g., replacing outdated desktops).
Streetsense’s IT team was struggling to keep up with all of the day-to-day IT needs—let alone plan for future business needs. They outsourced all day-to-day monitoring, maintenance, and support to Ntiva so they could focus on strategic planning. Plus, they leaned on Ntiva’s vCISO services to help inform their strategic planning. Read the full case study here.
IT Consulting and Planning
Ntiva makes leading experts available to you on an as-needed basis (at a fraction of the cost of hiring IT professionals in-house). Our team works alongside your company leaders to find the most efficient and cost effective solutions for any IT challenges you have.
Ntiva IT consulting services come in many forms including:
- Security assessments with vCISOs
- Budget planning
- Business continuity and disaster recovery
- Maintaining uptime (and increasing productivity)
- Custom app development
- And much more…
To learn more about how Ntiva can help you grow your business and stay competitive in your market with technology, book a consultation.
Accenture helps companies (including some fortune 500 companies) with digital transformation in 49 countries and 200+ cities. They serve many industries including natural resources, retail, travel, public service, and more.
Some of the services Accenture provides include:
- Application services
- Change management
- Technology innovations
- Zero-based transformation
- Data and analytics
- Business strategy
- Cloud security
IBM designs and builds technology solutions for companies in the financial services, consumer goods, retail, telecommunications, government, and energy industries.
IBM is a vast company with many services, including:
- Supply chain management
- Technical support (for the services they provide)
- Cloud and content management
- DevOps services
- Product development
- Web application development
Infosys is based in India but serves companies in 50+ countries. They specialize in providing digital services and consulting.
Infosys services fall under four main categories: Digital core capabilities, digital operating models, empowering talent transformations, and navigating new possibilities.
Some of the services Infosys provides include:
- End-to-end ecommerce support
- Engineering services
- Digital process automation
- Cybersecurity and testing
- Application modernization
5. Innowise Group
Innowise Group is a global software development company based out of Poland that partners with companies to provide Fintech, IT staff augmentation, and data analytics.
Some of the services Innowise Group provides include:
- UI/UX design
- Web, mobile, cloud, and custom development
- Software testing and quality assurance
- 3D design
HCLTech is a software services company based out of India with an emphasis on computer programming and consulting. They serve many industries from captive business services to telecom.
HCLTech’s services include the following:
- Software development services (including for social media)
- Cloud modernization services (e.g., cloud computing)
- Cognitive automation
- Digital consulting
- Data and analytics
Cognizant is an IT services and software outsourcing company based in Canada (which could make it a good option for American companies looking for nearshore support).
Some of the services Cognizant provides include:
- Digital strategy
- Artificial intelligence
- Core modernization
- Software engineering
- Internet of things
- Infrastructure support
8. Hyperlink InfoSystem
Hyperlink InfoSystem is an AI, mobile app, web, and Blockchain development company with locations in the U.S. and India. They provide software solutions and make software developers available for hire (they follow Agile methodology).
Other services Hyperlink InfoSystem offers include:
- Ecommerce development
- Game development
- Salesforce solutions
- AI and ML
Dataprise is an IT process outsourcing firm that specializes in healthcare, banking, financial services, legal, media, nonprofit, private equity, and government IT solutions.
Dataprise services include:
- IT management
- Disaster Recovery
- IT consulting
- Managed end-user support
- Cloud and infrastructure services
- Managed cybersecurity
- Mobility management
StratusPointIT is an end-to-end technology service provider for small businesses, midsize businesses, and some startups. They specialize in offering 24/7 support.
Some of the services StratusPointIT offers include:
- 24/7 end-user support
- Fully managed cybersecurity
- Advisory services
- Data backup
- Hardware deployment
Whether you’re looking to outsource just some or all of your information technology needs, Ntiva can help. We’ve worked with companies in many different industries to grow their business with technology and meet compliance requirements. Book a consultation to learn more.