Discovery & Consultation
We start by listening. Your dedicated Ntiva team learns how your business operates, what’s working, and where technology may be holding you back. This guides every decision that follows.
.svg?width=600&height=600){kind=icon}
Tech Assessment & Audit
We take a deep dive into your current environment—hardware, software, security, and workflows. The result is a clear, prioritized roadmap that aligns IT with your goals and budget.
Strategic Design & Planning
With your roadmap in hand, we design a scalable technology strategy that addresses immediate needs and prepares your infrastructure, security, and user experience for growth.
Onboarding & Implementation
Your new Ntiva pod handles everything—from device setup and user onboarding to data migration and service transition—so your team experiences zero downtime and immediate improvement.
Performance Optimization
Your success doesn’t stop at go-live. We provide regular performance reviews, defined metrics, and system optimization to keep your entire IT environment running at peak efficiency.
Ongoing Advisory
Join dedicated, expert strategy sessions and long-term planning support that keep your technology curve evolving alongside your business growth.
Client Experience
A Team That Feels Like Part of Yours
Your pod builds real relationships with your users, learns your environment, and speaks your language. From the first ticket to strategic planning sessions, you’ll work with the same familiar faces who know your systems—and care about your success as much as you do.
Leadership & Accountability
Clear Roles, Real Ownership
Every pod is led by a Market President who owns client outcomes in your region, supported by a Client Account Manager and an IT Advisor. This structure ensures decisions get made quickly, responsibilities are clear, and no issue ever gets lost in the shuffle.
Expertise Behind Every Pod
Specialists When You Need Them, One Team Always
Behind every local pod stands Ntiva’s national bench of certified engineers, cybersecurity specialists, cloud specialists, and AI experts. Your team can tap into that collective expertise instantly—so you get both the intimacy of a local partner and the depth of an enterprise- scale MSP.
Who’s in Your Pod
Your Pod Is Your Core Team — The People Who Know Your Business, Your Systems, and Your Goals.
Market President
Your regional leader ensures your satisfaction and holds the team accountable for delivering high-quality service and outcomes.
IT Advisor
Your strategic partner provides expert guidance to align every IT decision directly with your business goals and future growth plans.
Account Manager
Your relationship lead maintains clear communication and drives projects forward, so you always know the status of your initiatives.
Support Engineers
Your day-to-day problem solvers resolve issues instantly and maintain system stability, supporting smooth operations.
Field Technicians
Your onsite experts handle complex, in-person tasks like hardware upgrades and major setups to minimize disruption to your business.
Security, Cloud, and AI Specialists
Your protection and innovation team brings advanced expertise, ensuring your business leverages the latest technology securely.
Real People. Real Accountability.
The real strength of our managed services comes from our deep bench of certified experts and razor-sharp focus on operational success. This coupled with our market-based service delivery model ensures fast, accurate assistance coupled with proactive planning.
“The biggest difference with Ntiva is their flexibility. My husband works for a huge company where getting IT help is a nightmare—Ntiva, by contrast, is quick, responsive, and actually human.”
Megan Shpak
Senior Manager of Operations
“With Ntiva, if there’s an IT challenge, it doesn’t derail our day. We call them, they fix it fast, and we stay productive—it’s that simple.”
Alec Cook
Owner
“Partnering with Ntiva means I don’t have to sit in the weeds managing every issue myself. They handle the daily support load so I can focus on planning for what’s next.”
Calvin Morgan
Director of IT and Business Intelligence
“Before Ntiva, I was managing all of our IT myself and pulling consultants off billable work to help me. That’s when I realized I was literally taking money out of my own pocket by not having the right IT partner.”
Leonel Cortes
Managing Partner
"We are not going to look for a different solution—this is a permanent solution for us. It’s easy to not have the servers anymore and have Ntiva monitor our systems and manage backup.”
James Yount
President and Senior Managing Director
“What stood out to me was the way Ntiva takes care of their clients. They keep us up to date, follow through on what they promise, and make IT feel easy.”
Matt Baird
President
.png?width=500&height=500)
-1.png?width=500&height=500)
Schedule a Risk-Free Consultation
What IT challenges are holding your business back? Let’s find a solution that supports your long-term growth.
Need Solutions?
Call our sales team and we'll help you determine the best solution for your business.
Proactive & Agile Approach
Our tailored approach and flexible pricing means you only pay for what you need, when you need it.