Why Your Business Should Use A Managed Services Provider

By Margaret Concannon | June 1, 2023
Margaret is the Content Marketing Manager at Ntiva, and has been a marketer for managed services providers since 2013.


When businesses want to outsource a process, they consider various factors, including evaluating potential providers, their team of experts, and cost-effectiveness.

These days, technology is crucial to business growth and efficiency. But managing and maintaining complex IT systems can be overwhelming, especially for small and medium-sized enterprises (SMEs) that have limited resources.

This is where a Managed Service Provider (MSP) can be a game-changer.

In this blog post, we will explore the concept of MSPs, their services, how they enhance security, and the numerous benefits they bring to businesses of all sizes.


What Is A Managed Service Provider?

A Managed Service Provider (MSP) is an external organization that proactively manages and assumes responsibility for a company's IT infrastructure and services.

Businesses partner with MSPs to leverage their expertise, resources, and specialized tools instead of relying on an in-house IT team or dealing with ad-hoc issues. In addition, MSPs proactively offer ongoing monitoring, maintenance, and support, ensuring that a company's IT systems operate efficiently and securely.


What Kinds Of Services Do Managed Service Providers Offer?

Managed Service Providers offer a wide range of services tailored to meet the specific needs of businesses. These services may include:

1. Network and Infrastructure Management

Managed Service Providers (MSP's) take charge of network administration, server maintenance, data backup and recovery, cloud services, and overall infrastructure management to ensure that businesses operate at optimal performance levels and have the flexibility to scale when needed.

2. Help Desk and Technical Support

MSPs provide 24/7 help desk support to address IT issues promptly, minimizing downtime and maximizing productivity. Managed Service Providers offer round-the-clock assistance through their help desk to quickly resolve IT issues, minimizing downtime and maximizing overall business productivity.

3. Data Management and Backup

Data management is a vital component of any business operation. MSPs help businesses secure their data by managing storage, remote monitoring, backup/business continuity, and disaster recovery strategies.  This includes regularly backing up data to prevent loss in a disaster, such as a cyber-attack or hardware failure. MSPs also conduct risk assessments to identify potential vulnerabilities and implement appropriate mitigation measures.

4. Software and Application Management

Managed Service Providers (MSPs) offer comprehensive software and application management services, enabling businesses to access the latest tools and technologies without the hassle of installation, updates, patch management, and license management.

 MSPs also provide expert advice on software selection and licensing, helping businesses make informed decisions that align with their specific needs and budget. This enables better resource allocation, improved overall efficiency, and the flexibility to scale IT resources as needed. 

5. Security Management

MSPs also offer a range of security solutions that can be tailored to a company's specific needs. From advanced threat monitoring and vulnerability assessments to firewall management, antivirus solutions, and data encryption, MSPs have the expertise to protect businesses from cyber threats and data breaches. 

In addition, they keep up-to-date with the latest security trends and technologies, ensuring that their clients' systems remain secure and compliant with industry standards. 

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5 Key Benefits of Working With A Managed Services Provider

Partnering with an MSP offers significant benefits for businesses. Here are just a few of those benefits...

Cost Efficiency

One of the major advantages of partnering with an MSP is cost efficiency. Managed Service Providers operate on a subscription-based model, which means that businesses can avoid expensive upfront investments in infrastructure, hardware, and software licenses. This approach allows businesses to control their IT costs, especially for small and medium-sized enterprises (SMEs), which may not have the resources to maintain an in-house IT team.

MSPs also offer flexible pricing options that allow businesses to pay for what they need, making it easy to budget for IT expenses. Additionally, MSPs handle all aspects of IT management, including upgrades, maintenance, and support, which can result in lower overall costs for businesses.

Expertise and Access to Cutting-Edge Technology

Managed Service Providers (MSPs) specialize in providing IT infrastructure and services, which means they are experts in the field. They stay up-to-date with the latest trends, technologies, and advancements in the industry, making them an invaluable resource for businesses.

Moreover, MSPs have the resources to invest in cutting-edge tools and software, which means they can offer businesses access to advanced IT solutions that might otherwise be too costly or time-consuming to implement. 

Increased Focus on Core Business

Outsourcing IT management to an MSP allows businesses to focus on their core competencies and strategic initiatives while leaving the technical aspects to the experts, enabling better resource allocation and improved overall efficiency.

Enhanced Scalability and Flexibility

MSPs are designed to help businesses grow and expand by providing the necessary IT resources to keep up with demand. As businesses grow and evolve, their IT needs change, and MSPs are equipped to handle these changes. They can quickly add or remove resources as needed to ensure that a company's IT infrastructure is always aligned with its changing needs.

For example, if a company experiences a sudden increase in demand during a holiday season, an MSP can quickly scale up the necessary IT resources to handle the increased traffic and workload. Likewise, if a company experiences a slowdown during a slow season, an MSP can easily scale down the IT resources to reduce costs.

Improved Security and Risk Management

MSPs prioritize security and employ robust measures to protect businesses from cyber threats, which helps reduce the risk of data breaches, reputational damage, and financial losses.

And more!


How A Managed Service Provider Can Keep Your Company Secure

Data breaches and cyber-attacks pose significant risks to businesses in today's digital landscape. MSPs play a crucial role in enhancing security by:

  1. Proactive Monitoring: MSPs employ advanced monitoring tools to detect and mitigate security threats in real time, minimizing the chances of unauthorized access or data breaches.

  2. Patch Management: MSPs ensure that software and security patches are regularly applied to address vulnerabilities, reducing the risk of exploitation by hackers.

  3. Security Audits and Assessments: MSPs conduct comprehensive security audits and assessments to identify vulnerabilities in a company's IT infrastructure and implement appropriate measures to strengthen security.

  4. Employee Training: MSPs provide cybersecurity awareness training to employees, equipping them with the knowledge to recognize and respond to potential threats, such as phishing attacks or social engineering scams.


Using an MSP can significantly impact your organization and help you achieve your business goals. They provide a more consistent and quality IT experience at a fraction of the cost of hiring an in-house team. In addition, they can offer better visibility of operational expenses and budget forecasting.

By embracing the services of an MSP, businesses can future-proof their IT systems and stay ahead of the competition, enabling them to achieve their business goals and drive growth.


Take A Look At Managed Services With Ntiva!

If your business is currently struggling with IT challenges, reach out and book a discovery call with Ntiva.  Your business deserves the best, and we're here to deliver it. Don't wait, take control of your technology infrastructure today!


Tags: Managed IT