Managed IT Services and Solutions

Gain access to top IT support to reduce IT costs & increase operational efficiency!

IT Services and Solutions for Business

Ntiva is one of the top 30 MSPs in the U.S., with over 300 expert technicians ready to assist your team around the clock. We understand that your business is dependent on technology – you can’t operate without it and we’re here to help.

If you’re looking for fast response times, a U.S. based help desk, and access to a wide range of technology expertise, you’ve come to the right place.

Scroll down to read more about how Ntiva delivers proactive technology services to businesses across the U.S. who are looking to grow and succeed based on cutting edge technologies!

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What Are the Types of Managed IT Services Offered by Ntiva?

Ntiva offers a wide range of IT services and solutions to support organizations that lack the time or the in-house resources to properly manage and maintain their technology infrastructure.

We offer a variety of flexible packages including fully outsourced IT for those who do not have any internal IT expertise; and a co-managed IT model for those who are looking for supplemental support for their existing IT team.

Learn more about each of our key managed services below!

Types of Managed IT Services Offered

Many service providers guarantee that your call will be answered promptly—but by whom? At Ntiva, we offer a US-based service desk that is staffed with trained technicians (not call agents) who solve most problems on-demand. We also let you “self-triage” your problem, which means you can call in 24/7/365 for any problem—no matter how big or how small. IT help desk solutions are a big benefit of IT service providers, so make sure you're getting industry-leading managed services!

The most common tech support solutions needed are end-user issues, such as inability to connect to the internet, a slow or "frozen" computer, lost passwords, inability to print, or difficulty logging in. We can solve these IT problems remotely using cloud-based tools that allow full access to your network and systems. Ntiva remote support technology services includes installation of software, cloud services, advanced troubleshooting and repairs of applications, and more—cost-effectively keeping your staff up and running.

With the growing popularity of cloud-based services, many IT support tasks are done remotely. But there are still issues where on-site IT solutions are either desired or required. Ntiva always sends a technician to your site for problems we cannot solve remotely. We also offer regularly scheduled on-premises services. Talk to us about our on-site support plans to see which one is best suited for your needs.

One of the most important ways service providers can protect your business from cyberattacks is to keep your software and operating systems up to date. Failure to do so means you not only miss out on new features, you also open the door wide to hackers who look for companies that haven’t bothered with the latest security updates. If you lack the staff to manage your IT infrastructure this on a regular basis, Ntiva will take over responsibility for this critical task to ensure business continuity with automated software updates, patch solutions, and security updates, including antivirus and antispam.

Want to keep your IT environment running at top operational performance? Ntiva provides around-the-clock monitoring and management of all the components in your network, including routers, firewalls, and switches. Our automated systems efficiently detect and report failures of devices and connections as we proactively monitor and optimize your computers, servers, and other network elements. Ntiva offers two levels of service: Essential and Premium Monitoring & Management.

Today’s businesses are creating more data than ever before, and protecting that data is a priority. This calls for a robust data backup and disaster recovery solution that forms the foundation for business continuity. Your data backup and disaster recovery system is one of the most important investments for protecting your company. Ntiva helps you choose, deploy and manage the backup and recovery solution that’s best for your business. We offer multiple options that will meet your backup and recovery needs.

Evaluating, purchasing, and installing IT hardware and software is a time-consuming process. Ntiva has the knowledge and skills to help you determine the right cost-effective licensing agreements and hardware for your business. We manage the procurement process end to end—from installing, maintaining, and upgrading your systems, through to retiring old hardware. Our managed service solutions also allow for better pricing thanks to our bulk-buying power and our direct relationships with many key distributors.

At Ntiva, we pride ourselves on delivering an excellent customer experience from day one—and our comprehensive onboarding process is a key part of this experience. Our onboarding process consists of four phases: Service Definition, Data Collection, Internal Information Review, and Orientation Meeting and Service Handoff.

Ntiva is a Microsoft Gold Partner with more than 16 years of experience in providing solutions and services for Microsoft applications, including Office 365, Azure and SharePoint. We help your business select the right Microsoft products and plans, help you migrate from your current solution, and provide ongoing management along with our US-based 24/7/365 service desk. Your productivity software is another important cornerstone of our IT services!

Progressive companies who have invested in Apple technology for their workforce need and demand the best when it comes to service and support. Ntiva specializes in Apple technology services from help desk services to deployment, management, monitoring and cybersecurity to keep your Apple environment – iOS, iPadOS, macOS, and tvOS – operating at peak performance.

Ntiva’s Co-managed IT services provide you with the flexibility to add resources when and where you need them most. We start out by working with your team to draft a strategic plan that identifies your strengths and weaknesses, and jointly come up with a proposal that will help you and your IT team become vastly more efficient by filling those gaps.

Security is a huge concern for every business, but very few organizations have the resources to effectively combat cyber threats and attacks. Access to sophisticated, 24/7 cybersecurity protection is one of the top reasons businesses hire Managed IT Service Providers. Click here to learn more about the business value in Ntiva’s Managed Security Services.

How Does Ntiva Deliver Managed IT Services?

Choose the Managed IT Support Plan That Meets Your Budget

Ntiva offers IT service plans to suit your needs and your budget. With managed IT solutions starting as low as $57 per user per month, our fixed monthly plans cover solutions from 24/7 service desk, to network monitoring and management, to enhanced email security, to backup and disaster recovery management. Review our managed IT service pricing here.

We'll Guide You Through the MSP Onboarding Process

Onboarding ProcessAt Ntiva, we pride ourselves on delivering an excellent customer experience from day one—and our comprehensive onboarding process is a key part of this experience.

Our onboarding process consists of four phases:

Phase 1: Managed Service Definition

At the beginning of any client onboarding, the definition of managed IT services is a crucial part of the entire process. We discuss every service outlined in the signed Service Agreement. This process helps our team gain in-depth understanding of your business in preparation for the onsite data gathering, process documentation and ongoing managed IT support services.

Phase 2: IT Data Collection

Our IT technicians visit your site to gather information about your information technology environment and to begin the documentation process. They work their way through an extensive engineering checklist of discovery items and procedures, covering such things as network investigation, security assessment, backup verification, server room inspections and policy documentation.

Phase 3: Internal Information Review

The primary goal of this phase is to ensure that your IT environment and infrastructure will meet your needs and that you’ll have the technology in place to help your business grow. We gather the information collected in Phase 2 and review it with your dedicated team (alongside our specialized senior IT technicians if needed).

Phase 4: Orientation Meeting and IT Service Handoff

Your Ntiva team meets with you to review your new client manual. This review includes a discussion of all findings, including recommendations for additional changes. It also includes the final tailoring of managed IT support procedures if needed. We schedule any recurring onsite visits and set up the cadence for recurring meetings between you and your MSP Account Manager.

Your Team of IT Experts

With Ntiva’s managed IT services, you’ll have a whole team of experts that can handle everything for you around the clock, every single day of the year.
Cybersecurity experts, system admins, project managers, service desk techs and more…it’s all just a phone call away!
Jacob Roe

Jacob R.
Service Desk


Scott Lowelll

Scott L.
Professional Services

Sung Ho Ko

Sung K.
System Engineer


Frank D'Silva

Frank D.
Solution Architect

Holly Barnes

Holly B.
Project Manager


Jake Kumar

Jake K.
Service Desk

What Are the Benefits of a Managed Service Provider?

Companies of all sizes, from mom-and-pop organizations to multinational enterprises, outsource their information technology needs to third-party providers for many reasons.

How many of these benefits could help your organization right now?

 

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With today's global shortage of skilled IT workers, hiring and retaining in-house talent can be expensive. Switching to managed IT services is often easier and can dramatically reduce IT expenses.

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In-house IT staff can become overwhelmed as your organization scales. Outsourced IT services will ensure your business is capturing maximum performance from your technology infrastructure.

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A managed service provider enables you to tap into higher levels of IT skill sets, so you can allocate your in-house IT resources more effectively—unlocking greater value across your organization.

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System failures can cost small businesses between $82k and $256k per incident. Managed IT service providers will ensure your technology is always secure and running at optimal efficiency.

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Because managed IT services are typically billed as a fixed monthly subscription, you see fewer budget surprises. As a result, you're able to plan for the future more effectively and confidently.

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Delegating complex technology decisions to a trusted IT services provider enables you to concentrate on core competencies and seize growth opportunities.

How Much Do Managed IT Services Cost?

Believe it or not, outsourcing your business' IT needs actually saves money. The average cost of IT support services varies depending on a number of factors, including how large  your organization is, the complexity of your IT systems, and what your specific needs may be. You can expect to pay between $80 to $150 per month per user. 

Read more about the cost of outsourcing IT. 

What Are Managed IT Services?

Managed IT services are outsourced business information technology (IT) tasks and management. The managed services model enables businesses to simplify IT operations and reduce costs by working with third party IT experts.

Ntiva offers a wide variety of managed services, ranging from basic IT services to managed cybersecurity services, cloud migration and hosting, application development, unified communications and more.

What Are Managed IT Service Providers?

A Managed Service Provider (MSP) is an IT company that managed other organizations’ IT technology, systems and needs.

Managed IT solutions can range from completely outsourcing your IT needs, a one-time IT consulting project, or a co-managed IT services agreement with your existing in-house team.

Ntiva offers competitive managed service pricing which is based on a flat-rate monthly subscription service, including unlimited remote support from a U.S. based help desk.

Read the Managed IT Services Buyers Guide

Ntiva Awards & Certifications

Ready to Get Started with a Managed Service Provider?

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