Busy Non-Profit Updates Their Audit Processes

With a Custom Mobile Application

Non-Profit association
Food pantry header


A Busy Non-Profit Needed Digitized Overhaul Of An Outdated Auditing System 

The Greater Chicago Food Depository is Cook County’s local food bank. They provide food for hungry people by partnering with over 700 different agencies and programs, including food pantries, soup kitchens, and shelters.

The Food Depository is also required to comply with audit requirements of partner agencies and programs to ensure that food is being stored, handled, and distributed in a safe, equitable manner.GCFD

This has traditionally meant that one to two auditors from The Food Depository will manually record the answers to over 150 questions on paper as they audit each of these 700+ locations. After the audit, all follow-up processes were completely manual. As a result, almost no data was available to be leveraged to easily detect trends, measure performance, or plan for the future.

The Food Depository approached Ntiva to design and build a technical solution to replace their manual auditing process. They needed a digital platform that would enable an auditor to easily capture audit results during the visit, leverage partner agency information that exists in their ERP, generate reports, and provide greater insight at the management level. The solution must also work well in areas with limited or no connection to the Internet, and must be able to be used on Apple iPad tablets.


Design And Build A Simplified Mobile Platform For Capturing and Sharing Data

Ntiva designed a high-fidelity, interactive prototype to help The Food Depository imagine what the audit workflow would look like on their devices. This process allowed the team to come to a quick consensus of exactly how the proposed solution should look and feel, as well as drive out the kind of data that would be exchanged in order for this to work as desired. 

After the prototyping phase was completed, Ntiva provided and executed a design that included building a native iOS application that uses an “offline first” approach, which meant that the audits could be conducted at any location, regardless of Internet connection. The application utilizes familiar app interactions and ensures that the app is extremely easy to use and is intuitive for virtually all users.

Ntiva centralized data for this application in a Microsoft SQL database that was integrated with The Food Depository’s ERP system, CERES. In addition, Ntiva built a management console web application that leverages the Ceres database so that management personnel at The Food Depository can have real-time insight into audits. This allows them to easily gain an understanding of audit results and agency performance.

  • Digitalization of manual audit process to reduce human error and increase organization and production
  • Fully customized audit questionnaire
  • Mobile application with ability to leverage data by detecting trends and measuring performance
  • Data synced and managed in the cloud via management console
  • Seamless upload of photos to sync with data
  • Automatic citations and action items generated based on audit results
  • Real-time insight into audits via the management console web application



  • OS Application
  • Flutter
  • Microsoft SQL Server Integration Services (SSIS)
  • Ceres (based on Microsoft Dynamic NAV)



Creation of Mobile Application Increases Productivity and Reduces Human Error

Digitizing a laborious manual auditing process for GCFD has reduced human error and increased productivity, helping the organization meet its financial and human resource goals. Employees working in the field can now quickly and accurately complete their regular audits, and reduce hours of unnecessary manpower and effort. 

The Greater Chicago Food Depository is now an IT managed services client with Ntiva. 

GCFD Quote graphic 2

"Ntiva proved to be an excellent partner for this project. The team was diligent and flexible. Their hard work garnered positive feedback from users. Customers can expect a dedicated team that adapts to the client’s needs."
—Andy Siekel, CIO, Greater Chicago Food Depository

Want to learn more about IT Services and Support for Nonprofits?

See Ntiva’s Managed IT Services and Support for Nonprofits.