Purchasing a new business phone system can affect your business for years to come, and there are many solutions for you to choose from. In recent years, business telephony has made major strides and if you haven't upgraded your phone system in a while, you're missing out on a vast array of business benefits.
At Ntiva, we recognize that the world of IT and telephony are converging, and are proud to be the single source you can turn to for all the core business technology you need to ensure business growth. Integrating your company's communications with your everyday IT infrastructure can offer tremendous benefits, from cost savings to increased productivity.
Are you familiar with hosted PBX, IP telephony and Unified Communications? Have you met all the mobility needs that your organization requires? We can help you sort through the options and work with you to choose, implement and manage the most suitable telephony solution for your business.
We work with the top communications vendors to give you a choice of business telephony solutions, from hosted and managed in the cloud to on-premise phone systems.
Let us provide you with an indepth consultation to help you determine which vendor’s telephony solutions are best for you, as well as installation, optimization and ongoing management of your business telephony services.
UC is typically defined as cloud-based telephony that integrates with other business applications such as instant messaging, presence information, video chat, desktop sharing, online collaboration, mobility features and more.
Our experts can help determine how your teams work, and then customize a business solution to fit your needs, creating a more productive environment for both you and your customers.
Delivering a great customer experience is top priority for most organizations, but the responsibility of managing it can be very complex.
Voice-based call centers still play a strong role for most businesses, but your customers are increasingly looking for other modes as well, such as messaging, web chat and email.
We can guide you through the choices, from simple IVR and queuing for small support teams, to enterprise-grade solutions for larger operations.