Enterprise-Level IT Managed Services, Hand-in-Glove Partnership

THE CHALLENGE

Seeking Managed IT Services They Could Trust

Industrial Magnetics Inc. is a manufacturer of magnetic products for a wide range of industrial and commercial applications. IMI is the industry’s leader in designing, engineering, and manufacturing permanent and electromagnetic solutions for its customers.

The company hired Ntiva to co-manage its IT services alongside their in-house IT and leadership team. During the pre-onboarding process, Ntiva took inventory of all software and hardware and assessed current cybersecurity to identify any vulnerabilities they had in place.

THE SOLUTION

Enterprise-Level Management … And a Part of the Team

Ntiva provided the client's IT team with access to enterprise-level management tools, including networking management software, inventory management, and ticket management.

Along with network management, Ntiva's security team implemented security protocols, including anti-virus, anti-malware, end-point security detection, multi-factor authentication (MFA), and ongoing employee security training.

In addition to establishing security protocols, Ntiva provided ongoing security training for IMI's staff members. A schedule was put into place for IMI and Ntiva teams to meet regularly to discuss IT strategy, budgeting, and short and long-term recommendations.

THE RESULTS

Demonstrably Better Security

By working with Ntiva, IMI can more easily manage all assets and rollout updates. They also now have a reliable inventory management system that allows all hardware and software to be documented, along with any relevant pictures. To top it all off, IMA has access to Ntiva's enterprise-level IT support ticket management system, optimizing their support processes.

The differences were immediately noticeable, and not only to IMI’s team: They were given a discounted cyber liability insurance rate by their provider, thanks to the additional security protocols and tech stack put in place.