Baltimore IT Support / Premier Managed Tech Consulting Services

Looking for IT Support & Services in the Baltimore MD Area?

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In today’s world, no business can function without technology. Having secure access to your data and systems is critical – even a few hours of downtime can significantly impact productivity.
 
The explosion of remote working, mobile devices and never-ending cyber security threats have only added to the complexity of maintaining your business IT infrastructure, both software and hardware. Many companies struggle with keeping all this technology operating at optimal levels, their end users happy and their IT expenditures in check.
 
All this complexity and risk is changing the ways businesses think about managing their IT. More and more businesses are turning to Managed IT Service Providers to provide the range of expertise they need, but simply can't maintain in-house.
 
As a full-service Baltimore IT Support provider with over 100 expert technicians, Ntiva has the breadth and depth to provide the level of expertise and support that successful companies demand. We can assume complete responsibility for 7x24x365 monitoring, management, protection and problem resolution of your network and systems, along with unlimited service desk and onsite visits as required.
 
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Most of our clients start out by simply wanting to hand off the responsibility of maintaining their IT. But a few months in, they quickly realize the value that the right partner can provide!
 
Take a look at our case studies to learn more about the ways we've helped our clients sucessfully grow their business, based on the right mix of technology and strategy.
 
 
You might also be interested in learning more about Ntiva’s Signature Support Plan, our most popular service. This plan consists of automated tech services, unlimited service desk and onsite support when needed, all designed to provide the essential IT services you need to keep your business stable and secure.

 Ntiva Signature Support Plan

Service Overview

Description

 Getting Started

  Network Audit  Every relationship begins with a comprehensive network audit to understand the existing IT environment.
 Software & Hardware Standardization We work upfront to standardize your entire environment, in order to mitigate potential issues and reduce support costs.
 Annual Strategy Session  An annual strategy session makes sure all your IT needs are being met, including staying on budget.

Preventative Maintenance & Security 

Network Monitoring & Management  7x24x365 remote monitoring alerts us to any potential issues, allowing us to catch and remediate problems before they start. 
Workstation Management & Monitoring We pro-actively and automatically update and patch all computer software with the latest upgrades, including anti-virus and anti-spam protection.
Managed Server with Anti-Virus  We pro-actively update and patch all servers with the latest upgrades and anti-virus protection, typically scheduled to accommodate our client’s work day.

Ongoing Help & Support 

Unlimited Service Desk Our round the clock local service desk provides your employees with direct access to our fully qualified techs who can solve problems immediately.
On-Site Support  A quick response team is available for items that need an on-site visit, both scheduled and emergencies.
Third Party Vendor Support  We can interface with your third party tech vendors, such as ISPs, software vendors, phone vendors, etc.
Procurement Services  By aggregating all our s/w and h/w purchases, we create a buying pool that lets us pass on cost savings to our clients.

 

We also offer many other additional options and services in addition to our Signature Support Plan, as every business has different needs. 
 
Check out our entire portfolio of IT Services and Support as well as our IT solutions by industry to learn more. 
 
If you’re’ looking for top notch IT support in the Baltimore, Maryland (MD) area, contact us for more information!
 
 

Find out more about what Ntiva can do for you.

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