The shift didn’t happen overnight. But Tara remembers when it became clear something
had to change.

“Once we opened our second location, it was constant friction. The systems didn’t talk
to each other. Imaging files were too big. Everything was slower, harder, and less
reliable. And when something broke, we had to re-explain our whole setup to whoever
picked up the phone.”

They didn’t just need IT help. They needed a partner who could think ahead, someone
who understood the pace of modern dental care and the pressure to keep things
running without disruption.

When the team first connected with Ntiva (via MBS and later Purple Guys), things started to shift.

“We really leaned on their dental knowledge base,” Tara says. “They understood how big our files were, how fast dental software evolves, and what it takes to keep a multilocation practice operating without drama.”

Ntiva wasn’t just fixing what broke. They were helping the practice plan for the future, building infrastructure that could support patient care today and expansion tomorrow.

At Weaver, Reckner, and Reinhart Dental Associates, no two days are the same. The technology behind the scenes has to keep up.

When a workstation hiccups in the middle of a patient visit, Tara doesn’t panic. Ntiva already knows the setup and gets it sorted.

“We really leaned on their dental knowledge base. They understood how big our files were, how fast dental software evolves, and what it takes to keep a multi-location practice operating without drama.”

 

Tara Ayers, Practice Administrator, Weaver, Reckner & Reinhart Dental Associates

When they bring on a new team member, Ntiva handles the access, security, and setup without missing a beat. And when the team expanded into a newly renovated space, Ntiva was right there, coordinating with their local wiring partner to get Wi-Fi tuned and ready before the first patient walked in. 

“We talk to someone from Ntiva almost every day,” Tara says. “Sometimes it’s a quick fix, sometimes it’s part of something bigger. Either way, we’re not chasing people down. They’re already thinking about what’s next.”

This isn’t just IT support. It’s part of the rhythm of the practice.

There’s a reason this works, and it goes beyond technical know-how. “We’ve always been a practice with a family feel,” Tara says. “We wanted a tech partner who worked the same way: responsive, thoughtful, and proactive. That’s what we found in Ntiva.”

Ntiva gets what it means to run a high-volume dental office. They understand how a slow image file can throw off an entire schedule, or how a system glitch can derail frontdesk communication during the busiest part of the day.

They’re not just familiar with the software; they know the stakes. And that shared understanding has built the kind of trust that lets Tara stop worrying about IT...and start thinking a few steps ahead.

Here’s what happens when the right IT partner is built into your growth plan from the start:

Infrastructure That Keeps Up with Growth: From cloud servers to smarter Wi-Fi design, Ntiva built an IT foundation that can scale without disruption.

Less Downtime, More Confidence: Issues are resolved fast and often prevented altogether, thanks to Ntiva’s familiarity with the environment and proactive approach.

Built for Dentistry: From large x-ray image files to the nuances of dental practice management software, Ntiva knows what this team needs and how to make it work.

Strategic Partnership, Not Just Support: Weaver, Reckner & Reinhart doesn’t see Ntiva as an outside vendor. “They’re our IT team,” Tara says. “And they’ve been key to how we’ve grown.”

Whether it’s adopting new patient tools, facing rising cybersecurity demands, or expanding again, Tara isn’t worried. She knows the foundation is solid.

“We’re not flying blind anymore. Ntiva gives us room to grow, with the confidence that our tech won’t be what holds us back.”

And that’s the point. Technology shouldn’t slow you down. With the right partner, it helps you move forward with clarity, calm, and momentum.