Ntiva's AM team understands that managing your IT infrastructure goes beyond mere technical support. Our dedicated Account Manager Service is designed to be the linchpin of our partnership, providing a comprehensive and personalized experience.
Ntiva's Account Management team understands that managing your IT infrastructure goes beyond mere technical support. It's about building lasting relationships and ensuring that your business operates smoothly. Our dedicated Account Manager Service is designed to be the linchpin of our partnership, providing a comprehensive and personalized experience.
Value To Customers:
- Point of Escalation: Your Account Manager serves as your primary point of contact and the dedicated advocate for your needs. They act as a strategic partner, ensuring that any concerns, escalations, or specific requirements are addressed promptly and efficiently. This personalized attention means you have a direct line to someone who understands your business intimately.
- Monthly Ticket Reporting and Review: Transparency is key to a successful IT partnership. Your Account Manager provides you with detailed monthly reports on ticket resolutions, including insights into trends, common issues, and areas of improvement. This information empowers you to make informed decisions about your IT strategy and ensures that you are always in the loop regarding the status of your systems.
- Invoice Accuracy and Review: Financial clarity is paramount. Your dedicated Account Manager meticulously reviews all invoices to guarantee accuracy, whether it's related to user counts, licensing agreements, or any other relevant aspect. This commitment to precision ensures that you are billed correctly and that your investment in IT services aligns with your usage and business goals.
- Relationship Management: Ntiva Account Managers prioritize building a strong and enduring relationship with your organization. Your Account Manager is not just a liaison; they are a strategic partner invested in your success. Regular check-ins, strategy sessions, and a proactive approach to problem-solving are all part of the relationship management service we provide.
We believe that by combining our technical team’s expertise with personalized service from your account manager, we can create a partnership that goes beyond the ordinary, ensuring your IT infrastructure becomes a true asset to your organization.
- Main Point of Contact for Upgrades and Renewals: Staying current with technology is crucial for maintaining a secure and efficient IT environment. Your Account Manager takes the lead on managing upgrades and renewals, keeping you informed about the latest advancements and ensuring that your systems are always up-to-date. This proactive approach means you can focus on your core business while we handle the technical intricacies.