Vulnerability Disclosure Policy (VDP)

Vulnerability Disclosure Policy

Security is core to our values, and we value the input of hackers acting in good faith to help us maintain a high standard for the security and privacy for our users.



Ntiva welcomes feedback from security researchers and the general public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, what you can expect from us in return.


Systems in Scope

This policy applies to any digital assets owned, operated, or maintained by Ntiva.

The following types of research are strictly prohibited:

  • Accessing or attempting to access accounts or data that does not belong to you
  • Executing or attempting to execute a denial of service (DoS) attack
  • Sending or attempting to send unsolicited or unauthorized email, spam, or any other form of unsolicited messages that may negatively affect Ntiva or its customers
  • Conducting social engineering (including phishing)
  • Any physical attack against our property or that of our service providers
  • Testing third party websites, applications or services that integrate with our services or products
  • Any activity that violates any laws or governmental regulations or breaches any agreements.


Out of Scope

  • Assets or other equipment not owned by parties participating in this policy.

Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.


Our Commitments

When working with us, according to this policy, you can expect us to:

  • Respond to your report promptly, and work with you to understand and validate your report.
  • Strive to keep you informed about the progress of a vulnerability as it is processed.
  • Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints.
  • Extend Safe Harbor for your vulnerability research that is related to this policy.


Our Expectations

In participating in our vulnerability disclosure program in good faith, we ask that you:

  • Play by the rules, including following this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail.
  • Report any vulnerability you have discovered promptly.
  • Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience.
  • Use only the Official Channels to discuss vulnerability information with us.
  • Provide us a reasonable amount of time (at least 1 month from the initial report) to research, respond to, address, resolve the issue and inform customers if needed. Please do not disclose a vulnerability without our consent and review.
  • Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope.
  • Interact with test accounts you own or use accounts where you have explicit permission from the account holder.
  • Avoid leaving our systems in a more vulnerable state then you found them.

In addition, if a vulnerability provides unintended access to data, you must:

  • Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and
  • Cease testing and submit a report immediately if you encounter any user data, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information.

Do not engage in extortion. If you find a vulnerability, report it with no conditions attached.

Ntiva may provide payment, in its sole discretion, for vulnerability identification based on multiple factors for consideration that include, but are not limited to, level of criticality of the vulnerability discovered, first to report the vulnerability, and amount of detail of vulnerability provided.


Official Channels

Please use to report security issues, providing all relevant information. The more details you provide, the easier it will be for us to triage and fix the issue.

If you think you have found a vulnerability, please include the following details with your report and be as descriptive as possible:

  • The location and nature of the vulnerability;
  • The date you discovered the vulnerability;
  • How critical you believe the vulnerability to be;
  • A detailed description of the steps required to reproduce the vulnerability (screenshots, compressed screen recordings, and proof-of-concept scripts are all helpful);
  • Any plans for public disclosure;
  • Your name and LinkedIn profile link or handle link for recognition; and
  • Submission in English.

Safe Harbor

When conducting vulnerability research, according to this policy, we consider this research conducted under this policy to be:

  • Authorized concerning any applicable anti-hacking laws, and we will not initiate or support legal action against you for accidental, good-faith violations of this policy.
  • Authorized concerning any relevant anti-circumvention laws, and we will not bring a claim against you for circumvention of technology controls.
  • Exempt from restrictions in our Terms of Service (TOS) and/or Acceptable Usage Policy (AUP) that would interfere with conducting security research, and we waive those restrictions on a limited basis; and
  • Lawful, helpful to the overall security of the Internet, and conducted in good faith.
  • You are expected, as always, to comply with all applicable laws and or governmental regulations. Provided that you’ve made a good faith effort to abide by this policy, we will not take legal action against you or ask law enforcement to investigate you. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our Official Channels before going any further.

Note that the Safe Harbor applies only to legal claims under the control of the organization participating in this policy, and that the policy does not bind independent third parties.



Ntiva reserves the right to modify or cancel this policy at any time.