Case Study: IT Consulting Services Helps This Small Business
By Ntiva Editorial Team on Oct 16, 2018

Case Study: IT Consulting Services Helps This Small Business

A small association in Arlington, Virginia was struggling to figure out how to successfully host their annual fundraising event without utilizing the bulk of their staff, which was terribly inefficient and slowed down other important initiatives.

They knew they had to streamline their internal operations if they wanted to free up staff to focus on member outreach, a much-needed function that was not receiving the manpower it needed to be successful.

There was no question that the team was delivering significant value by pulling off this terrific event, but it took months and months of work and involved way too many people.

They turned to Ntiva IT consulting services to figure out how they could use technology to help solve the problem.

Integrating Disconnected Tools

After an in-depth consultation, we discovered that each team member had highly specific tactical roles - gather member lists, collect money, set advertising budgets, organize name tags, etc.

Many of these tasks were extremely manual. For example, printing the name tags required verification across multiple tools and re-typing by multiple team members.

In total, we discovered the team was actually working across five distinct, disconnected tools in support of this event.

To resolve this, we unified the workflows with an "off-the-shelf" association management system, which the association had not yet invested in.

This software was readily available - it was simply that no one internally had the time or had been tasked with exploring better technology options, let alone migrating and integrating existing processes.

Moving to the Cloud To Centralize Data

The new software was deployed in a cloud infrastructure as opposed to on-premise, ensuring there was a single centralized repository for all the data.

Knowing which cloud services are right for your business can offer a huge boost in productivity, not to mention cost-savings!

In the case of this association, working on different versions of data had been a big problem in the past, with individuals updating or modifying spreadsheets on their local PCs.

You can imagine the confusion and re-work this was causing.

We also deployed virtual desktops, also known as desktop-as-a-service, which meant that the team could access all the information from anywhere, while assuring that they were all looking at the exact same up-to-date data.

This one improvement enabled the association to realign staff to more meaningful tasks.

Instead of having 12 people focus on a single event for the bulk of the year, they were able to reassign valuable resources to more important functions, thanks to their investment in IT consulting services.

Benefits of IT Consulting Services for Small Business

Sometimes it takes a third party with fresh eyes to come in and evaluate your situation, and then make recommendations on current best practices for your specific industry, non-profit or commercial.

By streamlining existing, outdated processes and implementing new technologies, this association dramatically boosted productivity which directly impacted their ability to meet their goals.

Interested in reading more stories about how technology can improve the bottom line of your business?

Download our latest white paper "How To Use Technology To Improve Your Bottom Line" by clicking on the image below!

 

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