The Importance of Backup and Disaster Recovery
By Steven Freidkin on Feb 8, 2018

The Importance of Backup and Disaster Recovery

We know that topics such as data backup are not the most exciting. But think of it this way. When your Internet goes down for an hour or two and you can't access your apps and services, what happens to your office? 

It's probably not great - but what if you lost access to all your business data for DAYS? It's almost unthinkable, as the impact on your business would be huge.

And even if you think you have some sort of data backup - how old is it? Does it perform the way you'll need it to should a disaster occur? As an example, there is a BIG difference between file-based backup and image-based backup!

Here's a quick story of a nonprofit organization who learned the hard way about having the wrong data backup and disaster recovery solution in place.


Different Kinds of Data Backup and Disaster Recovery

A local association with a membership of over 5000 was in the throes of preparing for their annual convention, which was their biggest source of revenue of the year.

Four days before the big event, one of their servers failed. They were unable to access any of the data (documents, contact lists, spreadsheets, etc.) connected to the event.

Luckily, they at least had ‘file level’ data backup to the cloud in place. This means that selected files and folders were protected.

However, the issue with file level backup is that it takes time (days to weeks) to restore the data. Here's a super brief summary of what recovery looked like for this organization, after putting in a panic call to Ntiva.


Day 1: Starting the Data Recovery

First, we had to overnight new drives from the vendor. Then, we had to start from scratch to restore the system to working order. This means installing the operating system, software applications, applying custom configurations, redoing access and security permissions, and more – a very time consuming procedure.

Day 2: Senior Engineer Working 24 hrs a Day

And then comes the tedious task downloading individual files from the cloud and attempting to put them back where they belong. Do the math for the cost of a senior sys admin working 24 hours a day for two days in an attempt to help this organization get back on their feet.


Day 3: A Successful Data Recovery!

Miraculously, we recovered all their data shortly before the event, although the organization still lost an entire day of work. Unfortunately, the backup copy in the cloud was from the night before, and the server failed late in the afternoon of the following day.

All in all, this organization was "lucky" they were up and running in a few days, given the situation.


Choosing the Right Cloud Backup and Recovery Solution

With the proper data backup and disaster recovery system in place (which means image based, local appliance plus cloud), they could have been up and running within 30 minutes. 

We have plenty of these stories, so we'd be thrilled to help you prevent disasters BEFORE they occur!


Click below to learn more about what you need to know and what questions to ask in our white paper "Understanding Backup and Data Protection".


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