Is your IT team having a hard time just keeping up with day-to-day IT support?
If yes, you’re not alone – our recent study “8 Experts on Outsourcing IT for Strategic Advantage” shows that most internal teams get stuck in a reactive mode of break/fix.
With IT becoming so complex and changing so fast, and the pressure on businesses to remain competitive by taking advantage of new and emerging technologies, it’s almost impossible to keep up.
Most organizations, especially those with a smaller IT staff, find it hard to get time to focus on those strategic initiatives that could bring real business value.
Instead, they spend all their time working to keep systems and operations up and running.
Moving From Reactive to Proactive IT
Over the next five years, analysts expect 11% annual growth in managed IT services. The key drivers for this growth, according to BCC Research, are cloud migration, risk reduction, cost reduction and regulatory compliance.
But if it's true that IT consulting services and Managed Service Providers (MSPs) are in hot demand, what are the business details behind this trend to outsourced IT?
To find out, we asked successful IT executives in eight midsize companies these questions:
- What areas should a company consider outsourcing?
- What are the benefits of working with an MSP? (Managed Service Provider)
- How do you ensure that your partnership will actually work?
The result is a very up-to-date and informative report produced by Mighty Guides, the experts on producing thought-leadership content for the C-suite by interviewing real business leaders in the field.
Outsourcing IT Provides Valuable Business Opportunities
Brian Shea, CIO for MBX Medical Billing Experts and one of our 8 experts, recommends that commodity functions such as patching, help desk, and even cloud-based Software as a Service and Infrastructure as a Service are good candidates for outsourcing. This frees up internal staff to perform work that he feels is more valuable to the business.
“As an IT director, you have to think about where your time is best spent,” says Dean Johnston, Director of Information Technology for The Washington Home & Community Hospices. In Dean’s case, he didn’t want to pay his staff to babysit hardware or software. He wants his internal IT experts to focus on better understanding the business, and working to apply technical solutions to real business problems.
Technology is Getting More Complex, Rate of Change Accelerating
Cloud, cybersecurity, BYOD, artificial intelligence, Internet of Things – the rate of expertise needed to stay on top of technology enablement is incomprehensible for most business owners.
“There’s no way a company of 200 employees can develop subject matter expertise in all the technology enablement they need,” says Kirk McLaren, the CEO of Foresight CFO. Kirk believes that when it comes to IT outsourcing, everything should be on the table – but advises that you still need a full-time in-house technology manager to oversee the big picture.
Mark Drever, President & CEO of Xcelerate Solutions, agrees. “If you think you’re going to outsource IT and it will manage itself, that’s a mistake.” Mark feels that a good service provider relationship is one that has a partnership quality to it, where the service provider is able to leverage its resources to bring additional value to the table.
Get The Study: 8 Experts on IT Outsourcing for Strategic Advantage
Interested in learning more? This new study is a great resource for business owners and IT professionals who are looking for new approaches to managing the increasing demands on their organization, based on the expertise of IT leaders who are in the trenches today.