Network and System Administration

Comprehensive support services are customizable for the solution that’s right for your business.

Discovery & Analysis

With each new client, Ntiva conducts an initial meeting to understand your organization and its technology. We discuss your business goals and how your organization functions so we can create a custom solution that supports your initiatives. A detailed profile of your system is entered into our database so our Help Desk technicians and engineers are ready to combat issues that may arise.

24x7x365 Help Desk: Ntiva’s Help Desk gives you a single point of contact to interact with our network of IT experts. You can call toll free 888-99-NITVA or 703-891-0131 to talk with a dedicated Account Representative who knows your technology. Located in McLean, VA, our Help Desk offers unsurpassed response time by phone or on-site to the DC Metro area.

Remote PC Desktop: With your permission, the Ntiva Help Desk can access your desktop remotely and solve most issues right over the phone. It’s like having your own technician on-site who can find the problem and resolve it quickly and efficiently.

On-Site Support: Ntiva employs a quick-response field team for those issues that require an on-site visit − such as parts replacement or hardware installation. We’ll schedule a time to come to your site for professional service that has a minimum impact on your business operations.

Proactive Network Monitoring: Proactive monitoring alerts us to trends and issues that affect your network − and potentially your working environment. Catching problems early and monitoring over time helps us deal with issues before they impact your system. Remote monitoring gives you the peace of mind that a set of expert eyes is safeguarding your network.

Preventative Maintenance: Preventative maintenance is key to the health of your IT environment. Your custom roadmap can include a thorough maintenance check, live updates on the latest software upgrades and patches, firewall maintenance, threat analysis and more. Our goal focuses on long-term vitality to prevent short-term breakdowns.

Robust Reporting: Our online portal is easy to read and access for up-to-the minute information on your system. The portal provides a customizable dashboard with statistics on Help Desk trouble tickets and network vitals. These reports are a great help to clients for budgeting and resource management.

Outsourced Personnel: Sometimes you need a person on-site permanently or for a long-term project. Ntiva offers outsourced personnel at all levels − from technical staff to engineering to a Chief Information Officer (CIO).

Training: A good training program keeps your organization current and helps get the most out of your technology solutions. Ntiva provides comprehensive training by certified professionals for a variety of software and hardware solutions. We can design a program around your needs.