Managed IT Services: Technical support designed around YOUR business
Small and medium-sized organizations usually can't afford a full IT department to manage their technology issues. Instead, they end up asking "the most techie guy in the company" to take care of anything IT-related. But every minute that guy spends dealing with IT issues is a minute he's not performing the job he was hired for. And what happens when he's out on vacation or leaves the company?
Some companies recognize these problems and decide to outsource their IT to a third-party service. Unfortunately, they're usually restricted to a standard support package: you pay x dollars per device per month for limited remote support. The problem with this model is that you end up paying for some services you're not using at all and other services that you do need are "out of scope."
Ntiva offers you a better option.
The Ntiva Difference
We customize all our IT service offerings for each client's unique business requirements. You start by purchasing a pool of hours and then pick the services you need right now. Then, when your requirements change, we'll make the necessary adjustments without penalties.
Our managed IT services can be grouped into three basic categories and you can mix services from each of them so you're getting the support that best meets the needs of your business.
Download this PDF to see one example of a proactive maintenance checklist customized for a specific client.
Helpdesk Support (Remote or Onsite)
Even though most employees are not technical experts, they are dependent on technology to do their jobs. So when they have questions or problems with their computers, they need immediate assistances or the company will suffer from a loss in productivity. Whether it's setting up a workstation for the first time, upgrading software for individuals or across the enterprise, or troubleshooting network access issues, Ntiva system administrators are only a call away to provide your staff with all the technical resources they need to work most efficiently and effectively.
Engineering Support (Remote or Onsite)
Some corporate systems are critical to the organization as a whole: email, security, data backups, etc. If these systems are not working at their optimal level, then neither is your business. Ntiva system engineers install, configure, monitor, and troubleshoot the hardware and software that manages these critical systems so employees, partners, and customers can communicate and conduct transactions efficiently, reliably, and securely.
Server Maintenance (Remote Only)
Server downtime means business downtime. Ntiva uses automated tools with hands-on assistance from our expert technicians to maintain and update your servers at times when the work won't interfere with your organization's operations.