Organizations come in all shapes and sizes. That’s why we offer flexible solutions that meet your current needs and grow with you into the future. You can choose a basic plan and tailor it with a full range of services to design a solution that fits your needs, as well as your budget. Our mission is to keep your IT resources at optimal performance − whether you’re looking for a basic support plan, a complete managed solution or a source to implement your existing staff.

At Ntiva, our aim is to resolve issues before they impact your working environment. That’s why we get to know your business goals and keep a profile of your IT solutions in our database. A Help Desk representative is dedicated to your account and can resolve the problem quickly or draw expertise from a pool of IT talent that holds hundreds of certifications for networking, software and hardware support. We offer monitoring and management solutions that keep your technology healthy and give you the peace of mind that lets you concentrate on your core business.

Ntiva’s Help Desk gives you a single point of contact to interact with our network of IT experts. You can call toll free 888-99-NTIVA or 703-891-0131 to talk with a dedicated Account Representative who knows your technology. Located in McLean, VA, our Help Desk offers unsurpassed response time by phone or on-site to the DC Metro area.

With your permission, the Ntiva Help Desk can access your desktop remotely and solve most issues right over the phone. It’s like having your own technician on-site who can find the problem and resolve it quickly and efficiently.

Ntiva employs a quick-response field team for those issues that require an on-site visit − such as parts replacement or hardware installation. We’ll schedule a time to come to your site for professional service that has a minimum impact on your business operations.

Proactive monitoring alerts us to trends and issues that affect your network − and potentially your working environment. Catching problems early and monitoring over time helps us deal with issues before they impact your system. Remote monitoring gives you the peace of mind that a set of expert eyes is safeguarding your network.

Preventative maintenance is key to the health of your IT environment. Your custom roadmap can include a thorough maintenance check, live updates on the latest software upgrades and patches, firewall maintenance, threat analysis and more. Our goal focuses on long-term vitality to prevent short-term breakdowns.

Our online portal is easy to read and access for up-to-the minute information on your system. The portal provides a customizable dashboard with statistics on Help Desk trouble tickets and network vitals. These reports are a great help to clients for budgeting and resource management.

Sometimes you need a person on-site permanently or for a long-term project. Ntiva offers outsourced personnel at all levels − from technical staff to engineering to a Chief Information Officer (CIO).