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Position: Helpdesk Technician
Location(s): McLean, VA
Timeframe: Immediate
Ntiva is accepting applications for a IT Helpdesk Technician to support our continued growth. You will be responsible for day-to-day support of end-users; troubleshooting end user software/hardware issues; ensure basic connectivity and LAN management.
History of Ntiva
Ntiva was created to offer products and services to its cliental to cover all of their technological needs. Our staff consists of talented people that have a broad and ever growing spectrum of knowledge of IT in the 21st century. Additionally, they each specialize in unique aspects of our business creating project teams that are successful at accomplishing clients’ goals in a cost effective and efficient manner. This specialization allows our team to focus on the latest and greatest technological advancements.
Position Responsibilities
• Provide first tier technical support.
• Problem management: installations, setups, error messages, application use, minimal server work.
• Communicate and document technological solutions.
• Teaches user by answering questions, interpreting operating instructions, providing references.
• Determines source of error by reviewing procedures and actions taken by user.
• Instructing user to perform diagnostic procedures.
• Resolve problems by issuing corrective instructions and consulting with coworkers/vendors.
• Improves programs by making recommendations.
Position Requirements
• Exceptional organizational, written and verbal communication skills.
• Understanding of customers individual needs.
• The ability and drive to work in a highly visible, fast paced environment, with minimal supervision and major responsibility.
• Utilize leadership skills.
• Ability to work as a team.
• Flexible schedule. Some after work hours will be required.
• Problem solving skills.
• Exceptional interpersonal, communication, and organizational skills.
• Multitask and Prioritize.
Experience, Education, and Certification Requirements:
• 2 + years of related IT helpdesk support
• Knowledge of Microsoft Windows Operating System
• Microsoft Active Directory and Microsoft Exchange
• Microsoft Server Operating System- Exchange, SQL
• Basic IP addressing, DNS and DHCP
• Understanding of TCP/IP
• Desktop PC applications and Windows Network Applications
• Microsoft Dynamics RMS and Navision (A Plus - Not A Requirement)
• Microsoft Great Plains (A Plus - Not A Requirement)
• Citrix (A Plus - Not A Requirement)
• Wine Club Manager (A Plus - Not A Requirement)
• MCP (A Plus - Not A Requirement)
• MCSE (A Plus - Not A Requirement)
• A+ (A Plus - Not A Requirement)
Note: The following exceptions to take place of minimum education requirements will be considered and determined by Ntiva, Inc.: experience; skills; training; certification; quality of experience; national recognition; exceptional Grade Point Average.
Benefits
Compensation is based on experience. Health, dental, retirement, and profit sharing are available to qualifying applicants.
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