I have been a client for a year and half and your speedy response is typical of the responses I always get when I call your helpdesk. Almost immediate help and resolution. I also am a consultant at one of your other larger clients and work with them regularly, I always get the same result at their location.
Thanks for the excellent attention.
Small Business Service Provider
I commend you all for your excellent work. I am impressed with Ntiva's services. Your professionalism and customer focus far surpass the IT core technical support I received when I was an executive at a fortune 500 firm.
Thank you for flawlessly delivering on this request.
Research, Analytic, and Management Consulting Firm
I am writing to thank you for the excellent service you have provided in helping us plan, create and launch our new website.
Throughout the entire process, every member of the staff has been a pleasure to work with. All of our questions and requests have been answered very efficiently. Best of all, your staff has always made everything very clear to us so that we feel comfortable and fully aware of every aspect of the project.
The quality of the result is better than we could have ever expected. Each page looks amazing and we've had countless customers, vendors and even competitors compliment us on the appearance and functionality.
Our improved analytics are a testament to NTIVA's capability and execution. Even though we've scaled back our Pay-Per-Click marketing, visits are up 17%, page views are up 82%, page views/visit are up 56% and our bounce rate is down 19% (measured from date of launch 4-24-09 through today 11-12-09 as compared to that same period in 2008). This increase in traffic and improvement in the quality of traffic has translated into a huge boost in sales. Without NTIVA's help, we never would have achieved such incredible results.
One would think that such amazing service and results must come with an exorbitant price tag. You should know that we shopped around for web design/development and your quote was very reasonable. In fact, it was one of the most competitive we found.
I will strongly recommend NTIVA to all my friends, family and colleagues who are in need of IT assistance.
Thank you very much
Interiors Design Sales and Consulting Firm
We are thrilled to have Ntiva on our side. Never have I experienced more pro-activeness and caring in any service provider than that which I have seen from Ntiva. Thank you for being there for our growth. I am looking forward to a lifelong partnership.
We are very happy and pleased with the work and response time that we receive from Ntiva.
You have a very professional and courteous team.
Consulting Firm for Organizational Challenges
I'd like to thank him (Ntiva Technician) for being of great help in getting things running smoothly and quickly. He was extremely helpful and responsive to my requests even though they were always during his off hours.
Web Design Company
This past weekend on early Sunday morning, I called the help desk, because my laptop was giving me a strange blue error screen that looked like severe trouble.
Upon leaving a message for the help desk the person on duty who immediately called me back at my house. He made a special trip to meet me at your office and of course, he was able to fix it and hand it right back to me which REALLY saved my week.
I just wanted to let you know (perhaps what you know already) how much that meant to me! Your staff has been nothing but fantastic to work with since we got on board with Ntiva; and this latest touch of customer service is just one more example of how much we value our relationship with your team.
Thanks again, we could not be happier to work with such a dedicated team over there!
Local School & Camp
I just wanted to say thank you. One of the Ntiva staff members stayed late this evening and setup my new blackberry enterprise server so I could synchronize my data before I left for a trip. I love the great service! Please forward my many Thanks to your team. You guys are all awesome. Thanks
Home Automation Provider
I LOVE my server setup – I find myself in a bit of a tough spot with my travel schedule – I’ve only been back 5 days but have been able to set things up in such a way that my employees are completely set with work that I can monitor remotely. This setup has lived up to its potential and I am very grateful. Thanks again
Wealth Management Firm
Owner / President
The speedy and detail oriented staff at Ntiva has been a pleasure to work with. We are proud to be their client and look forward to further improvements to our IT infrastructure with their help, guidance, and expertise
VP of Sales
Ntiva setup our entire network and A/V system in an efficient and professional manner. I appreciate all of your support and am excited to grow together.
We had difficulty getting our President up and running on his new PDA. I called your office yesterday and logged a customer service request. They were able to get Joe up and going. Fantastic! Thanks again for getting us going in the right direction this year.
Model Home Company
Chief Financial Officer
You got our site up and running so we could process our transactions, you did in 48 hours what I have been trying to get others to do in 48 days!
It is evident that the professionals at Ntiva clearly care about their clients' success. We have found our IT partner and look forward to growing our company with Ntiva at our side.
Real People, Personal Service: Ntiva set up my entire network in the opening of my spa, and continues to provide regular maintenance and help desk support. One thing that I really appreciate with this company is that whenever I call, I am not required to muddle my way through endless menu options in order to reach a real person. I don’t think that I have ever been on hold for more than a few seconds.
Salon & Spa
I just wanted you to know how great the response was from NTIVA last week during my crisis. Your engineer was a great help in responding to my call for restored files. Just wanted to tell you that we are very happy to have NTIVA on our side. Thanks for all that you do.
Director of Human Resources