Ntiva is one of the fastest growing, dynamic IT companies in the area, who for the past four years has been named one of the “Best Places to Work in Greater Washington” by The Washington Business Journal.   We are currently looking for new talent to join our team as we continue to grow.   If you love IT, helping clients thrive and staying on top of technology this could be a perfect fit for you.  Ntiva was created to offer products and services to its clientele to cover all of their technological needs.  Our staff consists of talented people that have a broad and ever growing spectrum of knowledge of IT in the 21st century.  Additionally, they each specialize in unique aspects of our business creating project teams that are successful at accomplishing clients’ goals in a cost effective and efficient manner.  This specialization allows our team to focus on the latest and greatest technological advancements as well as providing the highest quality service for Ntiva clients.

Ntiva, headquartered in McLean, VA is currently accepting applications for a Network Operations Center Technician. This position will be responsible for monitoring all automated alerts relating to Ntiva Client Networks.  The Network Monitor Technician will be responsible for troubleshooting identified alerts and dispatching to technicians for remedy if unable to resolve issue.  This position may have management potential as the department develops.
Responsibilities

• Monitoring automatically generated alerts
• Determining false positive alerts/determining if there is indeed an issue
• Troubleshooting alerts for effective and efficient resolution
• Dispatching alerts to other technicians as necessary for resolution
• Consulting directly with clients if outside of normal business hours to establish if an emergency support case will be initiated
• Identifying and deploying monitoring agent software as necessary
• Improving existing and developing new monitoring policies to increase accuracy, uptime and visibility
• Working directly with monitoring vendor to resolve platform issues
• Other Duties as assigned

Position Requirements

• Windows Systems Administration Experience-2003/2008/XP/Vista, Group Policy, RDP, Performance     Monitoring
• Network Administration Experience-TCP/IP,SNMP,IPSEC,NAT
• Hardware Administration Experience-Dell OMSA, HP iLO
• Excellent attention to detail, focus and follow-through

Preferred Experience

• 3 years Help Desk or Administrator level Experience
• 1 to 2 years Management experience (Desired but not required)

Certifications (Desired but not required):

• MCP
• Network+
• CCNA

Clearance (Desired but not required):
DSS Secret or TS

Compensation based on experience.  Health, dental, retirement, and profit sharing are available to qualifying applicants.

Apply now