Ntiva is one of the fastest growing dynamic IT companies in the area, who for the past four years has been named one of the “Best Places to Work in Greater Washington” by Washington Business Journal.   We are currently looking for new talent to join our team as we continue to grow.   If you love IT, helping clients thrive and staying on top of technology this could be a perfect fit for you.  Ntiva was created to offer products and services to its clientele to cover all of their technological needs.  Our team consists of talented individuals that have a broad and ever growing spectrum of knowledge of IT in the 21st century.  Additionally, each specializes in unique aspects of our business creating project teams that are successful at accomplishing clients’ goals in a cost effective and efficient manner.  This specialization allows Ntiva to focus on the latest and greatest technological advancements as well as providing the highest quality service to all Ntiva clients.

Ntiva is currently accepting applications for a Help Desk Technician. You will be responsible for day-to-day support of end-users, troubleshooting end user software/hardware issues and ensuring basic connectivity and LAN management.  

Position Responsibilities

• Providing first tier technical support.
• Problem management: installations, setups, error messages, application use, minimal server work.
• Communicating and documenting technological solutions.
• Teaching users by answering questions, interpreting operating instructions, providing references.
• Determining source of error by reviewing procedures and actions taken by user.
• Instructing user to perform diagnostic procedures.
• Resolving problems by issuing corrective instructions and consulting with coworkers/vendors.
• Improving programs by making recommendations.

Position Requirements

• Exceptional organizational, written and verbal communication skills.
• Understanding of customers individual needs.
• The ability and drive to work in a highly visible, fast paced environment, with minimal supervision and major responsibility. 
• Utilizing leadership skills.
• Ability to work as a team.
• Flexible schedule.  Some after work hours will be required.
• Problem solving skills.
• Exceptional interpersonal, communication, and organizational skills. 
• Multitask and Prioritize.

Experience, Education, and Certification Requirements:

• 2+ years of related IT helpdesk support.
• Associate's Degree in Science or related degree. Relevant experience may be substituted for degree
• Knowledge of Microsoft Windows Operating System.
• Microsoft Active Directory and Microsoft Exchange.
• Microsoft Server Operating System- Exchange, SQL.
• Basic IP addressing, DNS and DHCP.
• Understanding of TCP/IP.
• Desktop PC applications and Windows Network Applications.
• Preferred but not required
       -Microsoft Dynamics RMS and Navision  
       -Microsoft Great Plains
       -Citrix
       -Wine Club Manager
       -MCP
       -MCSE 
       -A+

Benefits:
-Compensation based on experience. Health, dental, retirement, and profit sharing are available to qualifying applicants.

Apply now