Ntiva is one of the fastest growing, dynamic IT companies in the area, who for the past four years has been named one of the “Best Places to Work in Greater Washington” by The Washington Business Journal as well as one of the “Great Places to Work 2011” by The Washingtonian Magazine.  We are currently looking for new talent to join our team as we continue to grow.   If you love IT, helping clients thrive and staying on top of new technology this could be a perfect fit for you.  Ntiva was created to offer products and services to its clientele to cover all of their technological needs.  Our team consists of talented people that have a broad and ever growing spectrum of knowledge of IT in the 21st century.  Additionally, we each specialize in unique aspects of our business creating project teams that are successful at accomplishing clients’ goals in a cost effective and efficient manner.  This specialization allows our team to focus on the latest and greatest technological advancements as well as providing the highest quality service for Ntiva clients.

Ntiva Inc is currently accepting applications for a Customer Care Representative.  If you are a highly motivated individual with the ability to communicate effectively with clients and technicians and posses some IT knowledge, this position at Ntiva will be a great opportunity for you! The Customer Care Representative will be the primary point of contact for Ntiva Inc clients to make sure their needs are met.

Position Responsibilities

• Receiving incoming calls from clients about IT issues that need resolution
• Creating new tickets in  ticketing system for client issues to be resolved
• Assigning tickets to technicians for completion
• Tracking and Managing ticket flow in ticketing system to ensure tickets have been completed and follow up with technicians to ensure issues are solved
• Communicating with clients regarding status of their issues, schedule technicians for onsite visits and informing Ntiva Inc. clients of new products and services
• Maintaining and update all client documentation/records
• Other duties as assigned

Position Requirements:

• Ability to communicate effectively with clients and coworkers
• Positive, upbeat attitude
• Ability to positively adapt to change in a highly dynamic work environment
• High level of dependability
• Able to handle multiple tasks and priorities using effective organizational and time-management skills
• Decent understanding of IT related terminology
• Ability to translate technical language to language a non-technical client would understand

Preferred Experience:

• Knowledge of communication techniques
• Experience with IT and/or customer service
• Familiarity with technology specifically for network/system services
• Bachelors Degree in related field

 Benefits

Compensation based on experience. Health, dental, retirement, and profit sharing are available to qualifying applicants.

 Apply now